Customer/Technical Support Specialist

Customer/Technical Support Specialist

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we've implemented over 500 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market.

We're looking for a Customer Support Specialist who's curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step.

Who We're Looking For:

• Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
• Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
• Structured thinker who enjoys breaking down problems and turning them into solutions.
• Self-learner who's comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
• Ownership taker who doesn't wait for instructions, but takes charge of client issues until resolution.
• FinTech explorer who's interested in online payments and wants to dive deeper into the domain.

Bonus Points If You:

• Have experience working with tools like Postman, Grafana, Kibana, or Jira.
• Have worked with international B2B clients or on 24/7 support schedules.
• Know your way around large datasets and like working with SQL and dashboards.
• Have taken QA, API, or other relevant tech courses.

What You'll Do:

Be the first line of support - reply to client queries via Jira.

• Help clients troubleshoot issues and guide them through product functionality.
• Analyze logs, run API calls, and check monitoring dashboards to find root causes.
• Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
• Take part in incident management: monitor alerts, report outages, and support recovery.
• Provide service support: from generating reports to setting up client dashboards.
• Keep your teammates in the loop and improve support documentation along the way.

Hiring Process:

HR Interview → Interview with the Support Team Lead → Interview with the Head of CS → Offer

What We Offer:

Growth & Ownership:

• Salary in foreign currency + tax compensation.
• Clear growth paths & Corefy Academy to deepen your FinTech expertise.
• Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
• Reimbursement for external courses — we support your drive to grow.
• Open-door policy with C-level — your ideas will be heard and valued.

Culture That Energises:

• Meaningful work: you'll tackle real cases, not just follow scripts.
• Regular team events — from fun celebrations to learning sessions.
• Friendly, supportive teammates who've always got your back.

Work Environment That Works For You:

• Work where you feel productive: remotely or from our cozy Kyiv office.
• 8-hour shift schedule, 5 days a week, including occasional weekends (we may introduce night shifts in the future with proper rotation).
• 20 vacation days + 10 paid sick days.
• Mental wellness support — we cover sessions with a psychologist of your choice.
• Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we'd love to meet you!