Facility Operations Manager

Location Location: Beaverton, OR Employment Type: Full-Time About Xplore Xplore is a unique family entertainment center located in Beaverton, Oregon, combining hospitality, recreation, and entertainment into one dynamic destination for families and guests of all ages. Our facility features: A large indoor kids’ playground and entertainment space A full-service bar (Coming Soon) Dessert Shop (Coming Soon) Four private party rooms for birthdays and events An outdoor food cart pod featuring 22 food carts and community gathering space Xplore is designed to create a fun, welcoming, and memorable experience where guests can eat, drink, play, and celebrate together. We operate in a fast-paced hospitality-driven environment focused on customer experience, operational excellence, and community engagement. Position Overview We are seeking a highly motivated and experienced Facility Manager to oversee daily operations, staff leadership, customer experience, and facility management for our hospitality-focused business. This role requires a hands‑on leader who thrives in a fast‑paced environment, can independently manage operations when needed, and is passionate about delivering excellent customer service while driving business growth. The ideal candidate has a strong background in the restaurant and hospitality industry, proven leadership experience, and the ability to manage both operational responsibilities and customer relations with professionalism and confidence. Key Responsibilities Operations & Facility Management Oversee and manage day‑to‑day operations of both indoor and outdoor facility spaces to ensure operational efficiency, cleanliness, safety compliance, and exceptional guest experience standards. Execute and maintain operational procedures, opening/closing protocols, and facility standards in alignment with company policies and hospitality best practices. Independently manage operational workflows and complete assigned responsibilities effectively during solo‑management shifts. Monitor facility conditions, maintenance requirements, safety concerns, and operational risks while coordinating timely resolutions and preventative maintenance initiatives. Ensure all entertainment, hospitality, bar, party room, and outdoor food pod operations maintain consistent service and presentation standards. Support inventory oversight, supply management, labor efficiency, and operational cost control initiatives. Team Leadership, Workforce Management & Leadership Expectations Lead, supervise, and develop front‑line staff while maintaining a high‑performance, guest‑focused work environment. Manage staff scheduling, labor allocation, and daily operations to ensure efficiency and proper coverage. Train, mentor, and hold team members accountable to company standards, customer service expectations, and operational procedures. Foster a positive, professional, and team‑oriented workplace culture through strong leadership and communication. Build and maintain strong communication and professional relationships with food cart vendors, staff, customers, and business partners. Actively engage with guests to enhance customer satisfaction, encourage positive online reviews, and strengthen community reputation and brand presence. Highly self‑motivated and capable of operating independently with minimal supervision. Proactively identify operational challenges, growth opportunities, and process improvements while taking ownership from concept through execution. Comfortable working in a fast‑paced, startup‑style environment requiring adaptability, initiative, and hands‑on leadership. Demonstrate strong accountability, problem‑solving, and decision‑making skills aligned with company goals and operational performance. Expected to remain reasonably available for urgent operational matters during off‑days when necessary. Continuously seek opportunities to improve operational systems, team performance, guest experience, and revenue growth. Guest Experience & Customer Relations Deliver and uphold exceptional guest service standards across all areas of the facility. Professionally manage guest concerns, escalations, service recovery situations, and conflict resolution while maintaining strong customer satisfaction and brand reputation. Create a welcoming, family‑oriented, and hospitality‑driven environment that enhances customer retention and guest loyalty. Monitor customer feedback, operational trends, and guest experience metrics to identify opportunities for service improvement. Business Operations & Revenue Growth Analyze operational performance, business metrics, revenue trends, labor costs, and guest engagement data to support strategic decision‑making and profitability. Identify and implement revenue‑driving initiatives, promotional strategies, operational improvements, and customer engagement opportunities. Support financial performance objectives by improving operational efficiency, labor management, and overall guest experience. Collaborate with ownership and management to execute business strategies, company initiatives, operational goals, and long‑term growth plans. Maintain strong awareness of hospitality industry trends, entertainment operations, and customer experience strategies to support continued business development. Qualifications & Experience Required Experience Minimum 5 years of management experience in the restaurant, hospitality, entertainment, family recreation, or customer service industry. Minimum 10 years of overall experience working within the hospitality, food & beverage, entertainment, or guest service industry. Proven experience leading teams of at least 8‑10 employees in a fast‑paced environment. Demonstrated success in improving business performance, operational efficiency, and increasing revenue. Experience working in versatile and dynamic operational environments. Experience managing customer‑focused operations with high guest interaction and service expectations. Ability to analyze business performance metrics, sales reports, operational KPIs, and financial reports to support company growth and decision‑making. Experience understanding and monitoring budgets, profit margins, labor costs, inventory control, and overall business profitability. Ability to interpret balance sheets, revenue trends, and operational data to identify opportunities for improvement and growth. Skills & Attributes Excellent communication and interpersonal skills. Strong conflict resolution and problem‑solving abilities. Comfortable handling difficult customer interactions professionally and confidently. Highly organized with strong time‑management skills. Ability to multitask and adapt quickly to changing operational needs. Self‑motivated and capable of working independently when required. Strong leadership presence with the ability to inspire, guide, and hold a team accountable. Ability to maintain professionalism and composure in high‑pressure situations. Strong operational mindset with attention to cleanliness, safety, organization, and guest experience. Business‑oriented mindset with strong analytical and decision‑making abilities. Comfortable using operational reports, scheduling systems, POS systems, and performance tracking tools. Compensation & Benefits Competitive salary and lucrative bonuses based on experience & performance. Growth opportunities within the company. Supportive and collaborative work environment. Ideal Candidate The ideal Facility Manager is a proactive, business‑minded hospitality professional with strong leadership, operational management, and customer service experience. This individual thrives in a fast‑paced, startup‑style environment and is capable of independently managing daily operations, leading teams, building strong vendor and customer relationships, and driving business growth. The successful candidate is highly organized, self‑motivated, and confident in making operational decisions while maintaining high standards in guest experience, facility management, team accountability, and overall business performance. They are comfortable balancing hands‑on operational responsibilities with leadership, problem‑solving, customer engagement, and revenue‑focused initiatives. This role is ideal for someone who takes ownership, brings creative ideas to improve the business, executes them independently, and is passionate about creating an exceptional hospitality and family entertainment experience for guests, staff, vendors, and the community. #J-18808-Ljbffr Xplore