Help Desk (Tier 1 Support)
$25 - $30 per hourSterling Engineering Inc.
Job Description
Job Description
Help Desk (Tier 1 Support)
Location: Richmond, VA
Employment Type: Contract-to-Hire
Compensation: $25.00/hr-$30.00/hr
Shift: 1st Shift (7am-3:30pm)
POSITION SUMMARY
The Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate & manufacturing environment. This role provides first-line technical support to end users while ensuring accurate asset tracking, system imaging, software deployment, and adherence to company IT standards and procedures.
KEY RESPONSIBILITIES
- Install, configure, repair, and perform preventative maintenance on desktop and laptop systems, printers, and related peripherals
- Provide first-line technical support for hardware, software, printer, and network connectivity issues
- Troubleshoot desktop, laptop, software, and hardware failures and identify network-related issues affecting end users
- Install software applications, operating system patches, upgrades, and security updates
- Configure and support corporate cellular phones according to company standards
- Perform imaging and deployment of desktops and laptops in standardized environments
Vacancy posted 19 days ago
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