Sales Operations Coordinator

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. The Sales Operations Coordinator is responsible for enhancing the effectiveness and efficiency of the sales organization through data-driven insights, operational coordination, and cross-functional collaboration. This role supports sales performance, inventory optimization, and customer satisfaction by bridging Sales, Supply Chain, Customer Service, Finance, and Operations. A core focus of this role includes proactively identifying and managing slow-moving and obsolete inventory (SLOBS), improving inventory health, and driving structured processes to maximize recovery value while minimizing risk. The ideal candidate is analytical, detail-oriented, and proactive, with the ability to manage competing priorities in a fast-paced environment. Key Responsibilities Inventory Management (SLOBS & Optimization) Monitor aging inventory and identify slow-moving, excess, and at-risk stock Proactively detect inventory risks early in the lifecycle to maximize recovery value Develop and execute inventory reduction strategies with Sales, Marketing, and Supply Chain Coordinate promotions, liquidation strategies, and alternative channel strategies to drive sell-through Analyze inventory trends and recommend actions to improve inventory health and working capital performance Track and report on inventory reduction initiatives and outcomes Classify inventory based on key risk attributes such as lifecycle status, demand variability, packaging changes, and shelf-life constraints Sales Operations & Customer Coordination Support day-to-day sales operations, including order management, reporting, forecasting, and process coordination Develop and maintain dashboards, KPIs, and reporting tools to track sales performance, customer trends, and operational metrics Analyze sales and performance data to identify revenue opportunities and operational efficiencies Assist with forecasting, demand planning, and pipeline tracking activities Serve as a key coordination point across Sales, Supply Chain, Customer Service, and Operations Monitor order status, backorders, allocation issues, and supply constraints; proactively communicate risks and resolution plans Support replenishment planning and execution for key customer accounts Assist in resolving customer issues related to inventory availability, shipment delays, and fulfillment gaps Partner cross-functionally to enhance customer experience and improve operational responsiveness Customer & Business Enablement Serve as a trusted advisor to Sales and Customer teams by translating analytics into actionable insights Lead cross-functional problem solving with Sales, Finance, and Supply Chain Identify opportunities to convert at-risk inventory into commercial actions (e.g., promotions, re-routing, alternative channels) Support customer-specific strategies to improve sell-through and reduce exposure Partner with stakeholders to identify root causes of performance gaps and drive solutions Decision Frameworks & Governance Design and implement structured decision frameworks for managing inventory risk Define decision rights, escalation paths, and trade-off guidelines balancing financial recovery and customer impact Establish governance forums to review inventory exposure and track actions Develop decision trees for inventory disposition (e.g., discount, hold, reallocate, write-off) Implement clear RACI models across stakeholders Analytics, Reporting & Insights Build automated dashboards and scalable reporting tools using BI platforms Monitor trends, risks, and anomalies across sales, inventory, and operational performance Translate data into clear, actionable recommendations and customer-specific plans Define and track KPIs such as: Inventory recovery percentage Early risk identification rate Sell-through improvement Inventory health metrics Process Improvement & Continuous Improvement Identify and drive improvements in operational workflows and reporting capabilities Own and standardize processes for identifying and managing at-risk inventory Support implementation of new tools, systems, and enhancements Document standard operating procedures (SOPs) Lead or contribute to cross-functional initiatives focused on efficiency, customer satisfaction, and inventory optimization Champion a culture of proactive problem solving and operational excellence *The position is based in Warren, NJ, and follows a hybrid model, requiring an in-office presence of 3 days per week. Why you? Basic Qualifications: Bachelor’s degree in Business, Supply Chain, Finance, Analytics, or related field preferred 2+ years of experience in Sales Operations, Supply Chain, Inventory Management, Customer Operations, or a related analytical role Strong analytical and problem-solving skills with the ability to translate data into actionable insights Advanced Microsoft Excel skills required Experience with ERP, CRM, and reporting tools preferred Strong organizational skills with the ability to manage multiple priorities Excellent communication and cross-functional collaboration skills Preferred Qualifications: If you have the following characteristics, it would be a plus: Experience managing SLOBS or excess/obsolete inventory programs Familiarity with ERP systems (e.g., SAP, Oracle) Background in demand or supply planning collaboration Exposure to change management or continuous improvement methodologies (Lean, Six Sigma, Agile, Prosci, etc.) Working knowledge of SAP / enterprise commercial systems Interest in applying AI and automation to simplify work (hands‑on expertise not required) The Salary Range for this role is $101,980 – 140,223 USD + bonus Benefits Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. Job Posting End Date 2026-07-02 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements. Accommodation Requests If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to View email address on click.appcast.io. Please include the following in your email: Use subject line: ‘Haleon Careers: Job Accommodation Request’ Your Name and contact information Requisition ID and Job Title you are interested in Location of Requisition (city/state or province/country) Description of specific accommodation you are requesting Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch. Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.