Front Office Manager

Company Description The Riverfront Hotel New Orleans blends exposed brick, arched windows, and a vibrant atmosphere that reflects the city’s historic charm. Located steps from the Arts District, the French Quarter, and the Warehouse Arts District, the hotel offers guests easy access to cultural attractions, dining, and nightlife. A popular on‑site cocktail bar draws locals and visitors, creating a lively and welcoming environment. Team members work in a setting that values authentic New Orleans character, quality service, and memorable guest experiences. Role Description The Front Office Manager is a full‑time, on‑site role based at The Riverfront Hotel New Orleans in New Orleans, LA. This position oversees daily front desk operations, ensuring smooth check‑in and check‑out processes, accurate reservations, and efficient handling of guest inquiries and requests. The Front Office Manager leads and schedules front office team members, provides coaching and support, and maintains service standards that drive guest satisfaction and loyalty. Responsibilities include managing room assignments, coordinating with housekeeping and maintenance, resolving guest concerns promptly, and monitoring front office procedures and reporting. The role also involves maintaining accurate records, supporting revenue and occupancy goals, and promoting a welcoming, professional atmosphere in all guest interactions. Qualifications Strong front office and office administration skills, including managing daily operations, reservations, and guest records. Proven ability to deliver high levels of customer service and customer satisfaction in a hospitality or service‑focused environment. Excellent communication skills, with the ability to interact professionally with guests, team members, and leadership. Experience supervising or leading front office or guest services teams, including scheduling, training, and performance support. Knowledge of hotel property management systems and basic computer proficiency (e.g., MS Office, email, digital scheduling tools). Strong problem‑solving, organizational, and time‑management abilities, with attention to detail and accuracy. Ability to work flexible hours, including evenings, weekends, and holidays, as needed for hotel operations. Previous experience in hotel front office management or a similar role is preferred; hospitality‑related education or certifications are beneficial. #J-18808-Ljbffr