Customer Fleet Specialist (Onsite)

Customer Fleet Specialist (CFS)

Pratt & Whitney is seeking a Customer Fleet Specialist (CFS) to support the China Region. The CFS will work closely with Customer Fleet Directors and Customer Focus Teams to drive customer satisfaction by managing issues the customer may experience operating and maintaining P&W products.

What You Will Do:

• Technical duties will entail supporting the CFD and the FSRs (Field Service Representatives) in the following areas:
• Developing and maintaining shop visit forecasts for customer specific P&W powered fleets.
• Working with the customer, P&W, the airframers and other related organizations to develop and execute fleet management plans aimed at resolving fleet technical issues. Assisting in communicating plans and coordinating resources required to mitigate operational disruptions and AOG's.
• Proactively managing emerging fleet technical issues.
• Preparation of technical presentations.
• Special "stretch" projects.
• Business related duties include supporting CFD and Sales Director in the following areas:
• Managing the customer relationship to ensure seamless service, measuring customer satisfaction using formal and informal customer feedback. Driving internal organizations' action plans, and continuously monitoring and providing customer input to address and resolve customer issues.
• Working closely with P&W Engine Services in the management of Fleet Management Plans (FMPs) and other long-term agreements.
• Working with customer, PW Sales and internal organizations to develop support proposals to address non-contractual concessionary claims.
• Identifying and communicating sales and service opportunities to appropriate business unit and / or sales directors.
• Direct engagement with CBO Culture Council, weekly CFD meeting, Field Rep Council and other CBO-related forums.

Qualifications You Must Have:

• Bachelor Degree in Engineering 5 years of experience; Or an Advanced 3 years of experience to include the following:
• Commercial aerospace business knowledge
• Solid understanding of commercial engine business as is knowledge of commercial turbofan design, development, operation or overhaul / repair.

Qualifications Preferred :

• Strong interpersonal skills to successfully interact with a wide range of stakeholders on a daily basis to support both internal and external customers.
• Ability to manage shifting priorities in a timely manner.
• Ability to have influence across organization as related to the customer needs and priorities.
• Fluent in mandarin