CTS - Hot Section - Field Service Engineer (Onsite)

What you will do Work directly with Pratt & Whitney Customer Technical Services (CTS) supporting airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate PW4000/2000 powered aircraft specific to Hot Section Turbine hardware and Controls/Systems. Provide guidance and recommendations regarding on-wing and off-wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation. Engage CIPT engineering with the field service plan to implement hardware changes introduced by the PCIR EC process to ensure customer satisfaction. Participation in airline customer meetings, conferences, customer council calls, as well as releasing All Operator Communication (AOC) wires and Service Information Reports (SIR). Initiate technical data development of Engineering Authorization (EA), Special Instructions, and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers. Interface with the following organizations to ensure clear, accurate and timely data development of engine inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups. Provide technical support interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) as well as airframer teams regarding the modification, inspection, and maintenance of engines. Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary. Triage urgent and Aircraft-On-Ground requests. Evaluate data provided and provide troubleshooting and continue-in-service guidance and recommendations. Assist customer engineers, maintenance control technicians and Pratt & Whitney's Field Service Representatives (FSR) in resolving on-site technical challenges. Provide support to our MRO network for urgent technical issues that may be causing work stops or delays. Ability to cover on occasion customer issues, including nights, weekends, and holidays. Qualifications A Bachelor’s degree in engineering 5+ years of Engineering experience or 3+ years with an advanced degree. U.S. person or eligible to obtain necessary export authorization required. Preferred Qualifications Understanding of hot section engine hardware such as hubs, airfoils, seals, and cases. Exemplary verbal and written communication to provide clear instructions and answers to customers. Knowledge and experience with P&W engines. Benefits Relocation Package Medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Equal Opportunity Employer RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Prattwhitney