Operations Manager

Role Description

We are seeking an experienced Operations Manager to oversee and drive the efficiency, scalability, and performance of our internal operations. This role will be responsible for managing day-to-day operations while also developing long-term strategies to improve productivity, streamline workflows, and support business growth.

You will work closely with executive leadership and department heads to ensure operational excellence across all functions, including Sales, Production, Billing, and Collections. The ideal candidate is both a strategic thinker and hands-on leader who can build systems, manage teams, and drive measurable results.

Key Responsibilities

• Lead and manage daily operations across multiple departments to ensure alignment with company goals and performance targets
• Oversee and develop a team of virtual assistants and operational staff, including performance management, coaching, and accountability
• Design, implement, and continuously improve operational systems, workflows, and SOPs to support scalability
• Establish and track KPIs across departments; analyze performance data to drive decision-making and improvements
• Identify operational bottlenecks and implement strategic solutions to improve efficiency and output
• Collaborate with leadership on operational planning, resource allocation, and process optimization
• Ensure strong communication and alignment between departments (Sales, Estimating, Production, Collections)
• Support hiring, onboarding, and training initiatives to build a high-performing operations team
• Maintain operational standards and ensure consistency in execution across all teams
• Drive a culture of accountability, ownership, and continuous improvement

Qualifications

• Proven experience in operations management, business operations, or similar leadership role
• Strong background in process improvement, systems building, and performance management
• Experience managing remote teams and cross-functional operations
• Ability to analyze data and translate insights into actionable strategies
• Excellent leadership, communication, and decision-making skills
• Experience working in construction, insurance, real estate, or service-based industries is highly preferred
• Proficiency in tools such as CRMs, project management systems (Asana, ClickUp, JobNimbus), and Google Workspace
• Strong problem-solving mindset with a proactive, solutions-oriented approach

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.