SENIOR OPERATIONS MANAGER SCALABILITY

Role Description

This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter.

This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday.

What You’ll Own

• Weekly operating cadence (core)
  • Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks.
  • Drive accountability through action tracking, follow-ups, and continuous process improvement.
• Operational efficiency and scalability
  • Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle.
  • Standardize processes into clear SOPs that hold up as we grow.
• Capacity planning and forecasting
  • Build and maintain staffing and capacity models tied to volume, throughput, and deadlines.
  • Make clear recommendations on resourcing, workload balance, and performance targets.
• Cost and margin awareness
  • Partner with finance to understand unit economics and protect margin as volume increases.
  • Improve productivity and reduce cost per case without sacrificing quality.
• Tooling and automation
  • Improve workflows using tools we already use (Google Workspace, dashboards, case systems).
  • Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience).

Example Project

A government client needs 500 background checks completed in 30 days. You would:

1. Assess current capacity and forecast throughput against the deadline.
2. Build a staffing and workload plan (including contingency plans).
3. Stand up a weekly dashboard showing progress, risks, and quality metrics.
4. Identify bottlenecks and drive process changes to stay on time and on budget.
5. Use automation or AI where it makes sense to reduce manual work.

Qualifications

• 5+ years leading operations in a service-based, high-volume, or fast-growth environment.
• Direct experience scaling workflows, improving cycle times, and building operating rhythm.
• Track record of improving operational efficiency without proportional headcount increases.
• Experience with capacity planning, forecasting, and performance management.
• Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting).
• Strong documentation habits (SOPs, process maps, clear communication).
• Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work.

Requirements

• Preferred (Not Required)
  • Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience.
  • Experience working in a high-trust environment with sensitive information.
  • Background screening experience.
• Not a Fit If
  • You prefer structured, predictable workflows with well-established procedures.
  • You see operations as reactive firefighting instead of proactive system-building.

Benefits

• Base salary: $75,000–$95,000 (depending on experience).
• Profit sharing.
• 401(k).
• Health and dental insurance.
• Paid time off.
• Remote-first.
• Direct access to senior leadership and high-visibility work.
• Clear path to Director of Operations as the company grows.

Company Description

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.

We're on a mission to help the world make clear and informed hiring decisions.

• Customer Focused: We are customer-focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.