Senior Business Operations Manager

Role Description

At Zeely, we are scaling rapidly, and with growth comes increasing complexity of processes. That’s why we are looking for a Senior Business Operations Manager — someone who will help transform chaotic processes into clear, scalable systems.

You will work directly with the Head of Operations, conduct cross-functional process audits, identify inefficiencies, drive improvements, and ensure they lead to measurable business impact.

If you enjoy identifying root causes, building efficient processes, and influencing how an entire company operates - we might be a great match

Your Role

• You will become an operational partner for all key departments across the company — including Engineering, QA, Product, Analytics, Organic Growth, Marketing, Customer Success, HR, and Legal.
• Your mission is to dive deep into different teams’ processes, identify inefficiencies, and own the full improvement cycle:
  • Problem
  • Analysis
  • Solution
  • Implementation
  • Impact Measurement

What You Will Do

• Conduct operational audits across different departments.
• Identify bottlenecks, process losses, and opportunities for improvement.
• Build process maps, SOPs, RACI frameworks, and improve workflows.
• Drive process improvements from idea to implementation.
• Work with Jira, Tableau, and operational metrics.
• Identify opportunities for automation and increased efficiency.

Qualifications

• 4+ years of experience in Business Operations, Strategy Operations, Process Management, or Operations Consulting.
• Proven experience in conducting process audits and optimizing workflows.
• Ability to collaborate with cross-functional teams without direct authority.
• Strong systems thinking and the ability to identify root causes rather than symptoms.
• Experience working with Jira and process documentation.

Nice to Have

• Experience in product tech companies or Big4.
• Experience building processes from scratch.
• Proven cases with measurable business impact.

Why This Role is Exciting

• In many companies, Operations is mostly about maintaining existing processes.
• At Zeely, you will help build the company’s operational system: dive into different departments, identify growth opportunities, drive change, and have a direct impact on business efficiency.
• High level of ownership and freedom in decision-making.
• Direct collaboration with the Head of Operations and team leaders.
• Opportunity to see the real impact of your decisions on company scaling.

What We Offer

• Opportunity to work on one of the fastest-growing AI products on the global market.
• A team of strong A-level professionals who will inspire you to grow, develop, and achieve ambitious goals together.
• Remote-first culture: work from wherever you feel most productive or join us in our offices in Kyiv or Warsaw.
• Medical insurance, day off, and sick leave — we care about your comfort and healthy work-life balance.
• Regular performance reviews, transparent career growth, and recognition of your contribution.
• Financial consultations for private entrepreneurs from our dedicated internal team.

Hiring Process

• Intro Call
• Interview with the Head of Operations
• Test Task
• Final Interview
• Reference Check
• Offer

If you are excited about improving complex processes, identifying growth opportunities, and creating a real impact on business efficiency — we would be happy to meet you