Field Service Manager

About GE Vernova

GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.

Job Summary:

The Field Service Manager (China) is a dual-function role responsible for the end-to-end management of field resources and the successful execution of service projects across the China region. Oversees the Chinese craft workforce, ensuring their professional development and mobilization, while simultaneously serving as the primary site execution owner for our customers. You will drive "Fulfillment 5" (safety, quality, productivity, on-time delivery, and cost) to ensure operational excellence.

Essential Duties & Responsibilities:

• Manage project budgets, revenue pacing, billing, and supplier invoices. Ensure project performance meets P&L targets

• Lead project status calls, perform site audits/inspections, and oversee the execution activities of the team (including outage and construction managers).

• Analyze post-outage data and customer feedback to implement corrective actions and improve future project performance

• Assign employees to jobs based upon their skills, abilities, availability, and crew performance to maximize the effectiveness of the crew

• Manage field employees including employee contracts, vacation, contract reviews, employee performance evaluations, identify training and job assignment, mobilization of field employees, and address daily employee needs and requests

• Serve as the employees’ primary point of contact regarding training, mobilization, pay, and assignments and resolve concerns or conflicts

• Recruit and hire prospective employees, manage field personnel, create and negotiate contracts, create and implement productivity metrics related to direct employees

• Assemble well-balanced crews to ensure execution with safety and quality. Optimize crew composition using analytical data sources such as Service Max and Kahuna

• Where applicable, validate crew composition with Resource Director and other resource managers to ensure total crew strength and suitability for the scope of work

• Determine employee readiness statuses by incorporating multiple factors including Service Max Workload, bench, Break-In-Service, and Work Time Regulations

• Upon confirming employee availability for a job, work with Field Service Coordinator team to ensure mobilization/demobilization plans

• Partner with Service Managers, Field Service Coordinators, and the Immigration team to complete necessary immigration documents and ensure employees are clear for travel

• Report on utilization, bench cost, attrition, training statuses and balanced crew development to drive productivity and reduce cost

• Collaborate with other Resource Managers in other regions in order to export and/or borrow field employees needed to cover gaps in the global FieldCore regions or bring the right resource needed to fulfill outages in your region. Ensure global partnership goes both ways

• Conduct audits and inspections on the work teams during the execution field activities

• Analyze customer feedback and performance feedback (through Field Performance Survey) and post-outage data to determine ways to improve future customer satisfaction, resource utilization and reduce cost

• Partner with the Regional Training, Development, and Qualifications Manager (TDM) to determine and coordinate career development opportunities for employees and gaps in the workforce that need to be addressed. Ensure that TDM has overview of current employee training records and certificates which need to be uploaded to appropriate systems

• Ensure employees are up to date on required EHS training

• Participate in creating recruitment strategies and interviewing candidates to maintain a strong and effective team

• Provide regular feedback to field employees about performance and behaviors. Conduct annual performance reviews for all eligible employees

• Participate in quarterly talent development review processes to retain top talent

• Own the full project lifecycle, including cost estimation, scheduling, man-loading, and site risk analysis

• Serve as the primary point of contact for the customer regarding project status, KPIs, and CTQs (Critical to Quality)

• Some travel required

• Ability and willingness to work holidays, weekends, and overtime as required to staff field assignments and support employee

• May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience :

• Bachelor’s degree in a related field or equivalent experience

• 10+ years of applicable industry experience (Power Generation/Technical industry strongly preferred)

• 5+ years of experience in managing, developing, and leading large teams

• 5+ years of demonstrated success in project management, planning, and execution

• Professional proficiency in English; fluency in Mandarin/Chinese is required for effective management of local craft and regional customer relations

Desired Characteristics:

• Prior experience as a Field Engineer is highly preferred

• Experience with SFDC/Service Max

• Exceptional interpersonal skills with the ability to resolve complex problems under time-sensitive pressure

• Strong ability to communicate technical and project-related data to stakeholders at all levels

• Willingness to work holidays, weekends, and overtime as project schedules require

• Excellent communication and interpersonal skills

• Excellent communication skills

FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law