Customer Service Manager I (Coffee Services)- Des Moines, IA

Position Title: CUSTOMER SERVICE MANAGER I

Salary: Salaried, Full Time

Other Forms of Compensation: Yearly Bonus Opportunity & Company Vehicle

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on us.fitly.work. 

Job Summary

The Customer Service Manager (CSM) , Coffee Services & Markets, oversees daily account operations while delivering exceptional customer service. This role manages route drivers, supports client retention, ensures product availability, and serves as the primary liaison for customer needs. The ideal candidate is customer-focused, organized, and dedicated to driving service excellence, account growth, and operational success. 

Key Responsibilities 

Conduct customer site visits and support client retention efforts. 

Ensure Coffee Services and Market accounts meet service, merchandising, and product availability standards. 

Assist with new account launches, market openings, and service transitions. 

Address customer concerns and coordinate timely issue resolution. 

Support sales growth through product recommendations, merchandising, and promotional opportunities. 

Monitor account performance and implement action plans to improve service and profitability. 

Ensure compliance with company and national account standards. 

Partner with Operations, Sales, and Route teams to deliver outstanding customer experience. 

Train and support route personnel on service and merchandising best practices. 

When needed, perform Route Driver duties, including product delivery, stocking micro-markets, replenishing coffee and pantry services, and servicing customer locations. 

Preferred Qualifications 

Bachelor's degree preferred or equivalent experience. 

2-4 years of customer service, route management, account management, or related experience. 

Experience in Coffee Services, Micro-Markets, Vending, Convenience Services, Food Service or Retail management preferred. 

Valid driver's license with a good driving record. 

Strong communication, organizational, and problem-solving skills. 

Ability to travel to customer locations. 

Ability to lift to 50 lbs. regularly. 

Passion for delivering exceptional customer service and building strong client relationships. 

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1559728  

Canteen

Leticia Pinon