Area Customer Service Coordinator
SGS Consulting
Job Responsibilities:
- Support daily operations at multiple locations within the region
- Assist management with process improvement, procedural testing, and operational compliance
- Support Field Implementation Managers with new account launches and service expansions
- Assist with onboarding and cross-training of team members
- Help develop and update Site Procedure Guides; ensure accuracy and compliance
- Maintain thorough knowledge of all contracted services at assigned sites
- Perform daily site inspections for service quality and safety compliance
- Provide feedback via surveys or reporting tools to improve customer experience
- Fill in for absent staff, including site management when needed
- Deliver all aspects of contracted services while traveling between accounts
- Foster a customer-focused environment and gather customer feedback
- Escalate customer issues to ESM/AOM and support resolution
- Communicate promptly and effectively with customers and end users
- Collect data and assist with Monthly Operations Review tasks
- Perform other duties as assigned
Skills:
- Service Coordinator, Customer Service Coordinator, Print, Mail, Mailing, Scanner, Copying
Education/Experience:
- High school diploma or GED required
Vacancy posted more than 2 months ago
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