Site Administrator

*ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES* IT SERVICE MANAGEMENT SPECIALIST - 95713 Major Responsibilities Under supervision, with latitude for independent initiative and judgment, responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite. Troubleshoot, diagnose and resolve computer operations. Provide workstation support to desktop users. Perform network administration and account management. Perform basic levels of service maintenance. Conduct hardware and software installations. Respond to escalated requests for assistance in a timely manner. Perform follow‑up on existing and closed work orders, serving as a point of escalation to address customer concerns and prioritize workflow when necessary. Work Location Arsenal, Manhattan Minimum Qualifications A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full‑time experience related to information technology service management, process management, operations. A baccalaureate degree from an accredited college and eight years of satisfactory full‑time experience related to information technology service management, process management, operations. Education and/or experience that is equivalent to “1” or “2” above. Preferred Skills At least four years of experience in an ITT field capacity. Strong communication skills. Excellent communication, organizational and customer service skills. Strong knowledge and understanding of Windows desktop OS, Outlook and Parks programs. Wiring knowledge (running and making CATS/6 patch cables) and a basic understanding of Ethernet hubs and switches. Working knowledge of IP routing, DNS, DHCP, LDAP, and Active Directory. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Familiarity with the Parks network and applications. Ability to work evenings and weekends when necessary. A driver’s license valid in New York State. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement This position is exempt from NYC residency requirements. Additional Information The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including, but not limited to, an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. nyc.gov/parks MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW. #J-18808-Ljbffr