Veterinary Receptionist

Dogwood Veterinary Dental is a specialized dental-only veterinary clinic located in Vancouver, Washington. As a focused practice dedicated exclusively to veterinary dentistry, we offer the opportunity to perfect your skills in a setting that truly values work-life balance, including Mondays off and no weekend shifts.

Our appointment-based care model eliminates the unpredictability of walk-ins and emergencies, creating a structured environment where you can concentrate on delivering exceptional dental treatments. This specialized approach allows our team to develop expertise in advanced dental procedures while maintaining a predictable schedule.

What Sets Us Apart

• Specialty Focus : Dental-only clinic allowing you to practice what you do best
• Balanced Schedule : Enjoy Mondays off and no weekend shifts for true work-life balance
• Predictable Workflow : Appointment-based care with no walk-ins or emergencies
• Positive Culture : Fun, professional environment where laughter and camaraderie thrive
• Supportive Team : Collaborative atmosphere valuing both professional growth and personal wellbeing

Located in Vancouver, Washington, join a team that understands dentistry isn't just about precision—it's also about enjoying what you do. Experience veterinary dentistry in a setting that values both your commitment to excellent care and your need for personal balance.

As a full-time Client Care Representative , you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

• Minimum of 1 year in a customer service role
• Experience in veterinary field, familiarity with terminology and protocols is a plus
• Cash handling experience preferred

• Competitive Pay: $17.50 - $20.00 per hour, commensurate with experience
• Comprehensive Benefits: 401k with company match
• Growth Opportunities:  Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.