Account Rep

Job Description

Job Description

Customer Service & Operations Coordinator
Location: Pleasant Prairie, WI
Pay: $23.00/hour

About the Role:
Join our team as a Customer Service & Operations Coordinator and play a key role supporting our clients and internal teams. This dynamic position requires strong organizational and analytical skills, a passion for customer service, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Respond to all client inquiries within 2 hours
• Sales order entry, follow-up, and coordination with logistics
• Prepare and maintain status reports and project schedules
• Create and maintain reports for customers and management
• Support Account Managers in providing technical advice and resolving issues
• Ensure customer requirements are met and projects meet SLA targets
• Assist in quarterly business reviews and prepare corresponding documentation
• Monitor and improve processes related to specific customer needs
• Provide general customer support and maintain client confidentiality
• Serve as a backup for Account Managers and other team members as needed
• Work both independently and as part of a team

Qualifications:

• High School Diploma required
• Customer service experience; SAP and supply chain knowledge a plus
• Proficient in Microsoft Office (Excel, Word, Visio, PowerPoint, Outlook)
• Strong organizational, analytical, reasoning, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced setting
• Initiative, flexibility, and a collaborative mindset
• Willingness to work overtime as needed

Physical & Work Environment:

• Office-based role; frequent sitting, occasional standing/walking
• Regular use of a computer and office equipment
• Must be able to lift/move up to 10 lbs occasionally
• Professionalism and positive interaction with staff and customers required

Apply Today:
If you’re a detail-oriented professional with a talent for customer service and organization, we’d love to hear from you!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.