Director of AI Strategy & Enablement

Role Description

The Director of AI Strategy & Enablement is a senior, cross-functional leader who will shape and drive Fullbay's AI agenda across the entire organization. Reporting directly to the CEO, this role serves as both a strategic advisor and a hands-on practitioner — identifying high-impact AI opportunities, building and deploying solutions, and enabling every team to work smarter through AI. This is an individual contributor role designed to evolve in scope and leadership over time, in close collaboration with People Experience and department leaders across the business.

The Right Wrench for the Job: In a heavy-duty repair shop, the best technicians don't wait to be told what's broken — they diagnose the problem, grab the right tool, and get to work. That's exactly the mindset this role demands.

• Own and continuously evolve Fullbay's AI strategy, ensuring alignment with company-wide goals and emerging capabilities.
• Serve as a trusted advisor to the CEO and senior leadership on where and how AI can create meaningful leverage across the organization.
• Maintain a prioritized backlog of AI initiatives, balancing quick wins with longer-term, high-impact opportunities.
• Establish a repeatable AI experimentation framework:
• Identify and prioritize opportunities aligned with revenue and operational impact.
• Run pilots and proofs-of-concept.
• Measure effectiveness and scale successful solutions.
• Resource AI initiatives responsibly — with ownership of dedicated budget for tooling, enablement, and external support, ensuring spend is allocated toward the highest-impact priorities.

Qualifications

• 5+ years of experience in strategy, business operations, transformation, or a related field — with a demonstrated track record of driving change across organizations.
• Proven, hands-on experience applying AI tools and solutions in a business context — as an early adopter, practitioner, or initiative leader.
• Experience leading cross-functional initiatives that span multiple departments and stakeholder groups.
• Background in SaaS or subscription-based business models preferred.
• Technical fluency with AI platforms, APIs, and workflow automation tools; ability to build and deploy solutions independently.

Requirements

• Exceptional communication and presentation skills — able to translate complex AI concepts for non-technical audiences and influence at all levels of the organization.
• Strong analytical and experimentation mindset — able to test hypotheses, measure ROI, and communicate results clearly.
• Excellent stakeholder management skills; comfortable partnering with senior leaders and department heads.
• Ability to operate independently, move quickly from idea to prototype, and drive adoption across functions.
• Strong project management instincts — able to establish timelines, manage priorities, and navigate ambiguity in a fast-moving environment.
• Proactive risk identification and problem-solving mindset.
• Genuine curiosity about AI trends and emerging technologies, with the drive to continuously learn and apply new capabilities.

Company Description

At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers.