Project Coordinator/Specialist

For over 17 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website

We are seeking a Project Coordinator/Specialist to join our team. This role will involve coordinating merchant onboarding initiatives, supporting platform launches, implementing digital ordering and SaaS solutions, training merchant teams, and collaborating with sales, account management, operations, product, and analytics teams. The ideal candidate will have experience in project coordination, customer support, hospitality or restaurant operations, software implementation, onboarding, and cross-functional collaboration.

Job Title: Project Coordinator/Specialist

Location: Baltimore, MD 21227 (Hybrid / Travel-Based)

Duration: 5 Months

Job Description

The Project Coordinator/Specialist will support platform innovation, merchant onboarding, product launches, and implementation initiatives. The Project Coordinator/Specialist will work directly with merchant restaurants to introduce new products and technology solutions, improve adoption, and create a seamless onboarding experience.

The Project Coordinator/Specialist will serve as a key point of contact for merchant restaurants, working closely with internal teams and external stakeholders to coordinate implementations, provide training, resolve issues, and identify opportunities to improve workflows and platform adoption.

This is a highly collaborative, customer-facing, and travel-focused position requiring regular visits to merchant locations within the assigned region and occasional travel to other locations. The successful candidate should be comfortable balancing planning and coordination with hands-on execution and adapting quickly in a dynamic environment.

Responsibilities

• Coordinate and execute merchant onboarding plans for new products, platforms, and technology solutions.
• Work directly with merchant restaurants to understand operational needs and deliver a positive onboarding experience.
• Conduct on-site visits to support implementation, configuration, training, and launch activities.
• Provide hands-on training to merchant staff on new platforms, digital ordering solutions, SaaS tools, and related technologies.
• Create and maintain merchant training materials, user guides, process documentation, and onboarding resources.
• Coordinate implementation timelines, milestones, deliverables, and follow-up activities.
• Learn and manage software configuration requirements and support implementation of digital ordering and SaaS platforms.
• Monitor onboarding progress and proactively identify risks, delays, or operational challenges.
• Troubleshoot implementation issues and coordinate with appropriate technical or product teams for resolution.
• Identify opportunities to improve existing merchant workflows, increase product adoption, and maximize operational efficiency.
• Partner with sales, account management, operations, product, analytics, and other cross-functional teams to support merchant success.
• Gather feedback from merchant teams and communicate insights and recommendations to internal stakeholders.
• Track onboarding activities, issues, action items, and project status using appropriate systems and tools.
• Maintain accurate documentation of merchant requirements, implementation activities, training completion, and launch readiness.
• Assist with testing and validation of new products and platform functionality before and during launch.
• Support post-launch activities to ensure merchants successfully adopt new tools and processes.
• Identify recurring merchant issues and recommend process improvements.
• Coordinate follow-up activities and ensure outstanding action items are completed on schedule.
• Help establish repeatable onboarding processes, checklists, workflows, and best practices.
• Manage multiple merchant implementations while maintaining strong attention to detail and service quality.
• Adapt quickly to changing priorities, evolving products, and new operational requirements.
• Travel regularly to merchant sites throughout the assigned region and occasionally to other locations.
• Represent Trilyon professionally when interacting with merchant partners, customers, and stakeholders.
• Ensure assigned activities are completed accurately, effectively, and on time.

Required Qualifications & Skills

• Bachelor's degree or equivalent professional experience.
• 5+ years of relevant experience in project coordination, restaurant/bar management, customer support, hospitality, merchant operations, implementation, onboarding, or a related field.
• Experience coordinating projects, implementations, launches, or customer onboarding initiatives.
• Strong customer service and relationship management skills.
• Experience working directly with external customers, merchants, clients, or business partners.
• Strong organizational and project coordination abilities.
• Excellent attention to detail and ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Experience working successfully across multiple departments and functional teams.
• Proactive approach to identifying problems and developing solutions.
• Ability to work independently while maintaining effective communication with stakeholders.
• Strong troubleshooting, analytical, and problem-solving skills.
• Comfortable learning new software platforms, SaaS tools, and digital technologies.
• Ability to train users and communicate technical or operational information in an easy-to-understand manner.
• Ability to work effectively in a fast-paced and continuously evolving environment.
• Willingness and ability to travel regularly to merchant locations.
• Strong proficiency with Microsoft Office or comparable productivity tools.

Preferred Qualifications

• Experience supporting restaurant technology, hospitality technology, POS systems, digital ordering, SaaS platforms, or merchant-facing applications .
• Experience with software implementation, product launches, onboarding programs, or field operations.
• Experience creating training materials, process documentation, and user guides.
• Experience working with CRM, project management, ticketing, or customer-support platforms.
• Familiarity with workflow optimization and process improvement methodologies.
• Experience collecting customer feedback and translating it into actionable recommendations.
• Spanish fluency is a plus.
• Experience working in a travel-heavy or field-based customer-facing position.

Technical & Professional Skills

Project & Implementation: Project Coordination, Project Management, Implementation Support, Launch Management, Merchant Onboarding, Deployment Coordination, Milestone Tracking, Issue Tracking

Customer & Merchant Support: Customer Service, Customer Experience, Merchant Support, Relationship Management, Stakeholder Management, Customer Training, User Adoption

Technology: SaaS Platforms, Digital Ordering Solutions, Software Configuration, Platform Implementation, Technology Adoption, Software Testing, User Acceptance Support

Documentation: Training Materials, User Guides, Process Documentation, SOPs, Checklists, Implementation Documentation, Status Reporting

Operations: Restaurant Operations, Hospitality Operations, Workflow Optimization, Field Operations, Process Improvement, Operational Efficiency

Collaboration: Cross-Functional Collaboration, Sales Partnership, Account Management, Product Collaboration, Analytics Collaboration, Operations Coordination

Professional Skills: Problem Solving, Communication, Attention to Detail, Organization, Time Management, Adaptability, Critical Thinking, Multitasking

Work Environment & Travel

• Hybrid and field-based position with regular on-site visits to merchant locations.
• Travel throughout the assigned region will be required.
• Occasional travel to other locations may be required.
• The position requires hands-on interaction with merchant staff and operational teams.
• Candidates should be comfortable working independently in the field while maintaining strong communication with internal teams.
• Flexibility and adaptability are essential due to evolving product launches, merchant requirements, and business priorities.

Why Join Us?

• Trilyon, Inc., offers a comprehensive benefits package.
• Opportunities for growth and professional development.
• Collaborative and inclusive company culture.
• Opportunity to work on technology implementation, platform launches, and customer experience initiatives.
• Exposure to cross-functional business, operations, product, and technology teams.

Equal Employment Opportunity (EEO) Statement

Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.