Office Manager

OUR GOAL - UNREASONABLE HOSPITALITY

At The Argyle, our goal is to deliver unreasonable hospitality - the practice of going further than anyone expects to make every resident feel genuinely seen, known, and at home. At Argyle Park Square, the Office Manager is often the first face a resident sees and the most familiar presence throughout their time with us. This role does far more than manage paperwork and compliance; it sets the tone for how our residents experience their home. Every interaction is an opportunity to practice unreasonable hospitality, and this position is where it begins.

Summary

The Office Manager provides administrative and resident-services support for Argyle Park Square, The Argyle's 50-unit HUD / Section 8 independent living community. The successful candidate is familiar with affordable housing and property management, including HUD rules and regulations, and carries out every responsibility through the lens of our mission of unreasonable hospitality. This individual is often the first and most consistent point of contact for our residents and is responsible not only for accurate compliance and recordkeeping, but for ensuring each resident feels genuinely welcomed, respected, and at home.

Essential Duties & Responsibilities

The following duties are representative of the position. Other duties may be assigned. An asterisk (*) denotes an essential function of the position.

1. Screens and qualifies prospective applicants for subsidized housing in accordance with HUD and CHFA eligibility requirements. *
2. Conducts community tours with prospective residents, representing Argyle Park Square with warmth and professionalism. *
3. Processes annual and interim recertifications, including income verification through the EIV system, and submits completed files to the Administrator for final approval. *
4. Receives monthly rent payments, issues receipts to residents, and submits payments to Accounting for deposit. *
5. Participates in the annual CHFA and REAC inspections, the Management & Occupancy Review (MOR), and annual inspections of all units and common areas. *
6. Works with Accounting to provide the information necessary for the annual financial audit.
7. Processes and coordinates resident move-ins and move-outs. *
8. Coordinates the weekly meal program, submitting a report and payments to the Business Office Manager. *
9. Coordinates general maintenance of the building with the Director of Environmental Services. *
10. Assists with the planning, coordination, demonstration, and implementation of activities for residents in the independent living community.
11. Assists in preparing the monthly resident calendar. *
12. Qualifies new and existing residents for participation in the commodities program. *
13. Remains accessible to residents and families regarding grievances, special needs, and services.
14. Coordinates occasional special parties and events for residents, including recognizing resident birthdays. *
15. Attends departmental meetings, in-services, and staff meetings as directed or called. *
16. Works evenings, weekends, and holidays as necessary. *

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience: High school diploma or general education degree (GED); two to three years of related experience and/or training preferred, or an equivalent combination of education and experience. Experience in HUD / Section 8 affordable housing is strongly preferred.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and to speak effectively before groups of residents or employees.

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability: Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form, and to deal with problems involving several concrete variables in standardized situations.

Computer & Systems Skills: Proficiency with Microsoft Windows and Microsoft Office (Word and Excel). Working knowledge of property-management and HUD compliance systems, including OneSite Leasing & Rents and HUD affordable-housing software (Rent Affordable), as well as the EIV and TRACS systems used for income verification and recertification reporting.

Special Skills & Hospitality Mindset

• Embodies The Argyle's mission of unreasonable hospitality, treating residents, families, and colleagues with warmth, dignity, and genuine care.
• Deals tactfully with personnel, residents, family members, visitors, government agencies, and the general public.
• Reads, writes, and speaks in an understandable manner and understands the English language.
• Works as a team player with a positive attitude and partners effectively with all coworkers.
• Functions independently with flexibility, personal integrity, and sound judgment.
• Enjoys working with and around older adults.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands and to talk or hear, and is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, and sit.