Part-Time Employee Benefits Customer Service Representative

Employee Benefits & Health Insurance Agency – Elmhurst, IL

Location: Elmhurst, IL (In-Office)

Hours: 20–30 Hours Per Week; M-F btwn 9am - 5pm

Pay: $20–$28 per hour, depending on experience

Start Date: Summer 2026

Potential: Long-term position with growth opportunities

About Us

We are an independent insurance agency that helps employers and employees navigate group health insurance, employee benefits, Medicare, and related coverage options.

We pride ourselves on delivering exceptional customer service and simplifying complex insurance topics for our clients. We are seeking a dependable, detail-oriented Customer Service Representative who enjoys helping people and solving problems.

This role is ideal for someone with strong communication skills who wants to build expertise in employee benefits and health insurance.

What You'll DoEmployee Benefits Customer Service

• Serve as a primary point of contact for employer groups and employees
• Answer questions regarding medical, dental, vision, life, and disability benefits
• Assist employees with enrollment and eligibility questions
• Help resolve billing, ID card, provider network, and claims issues
• Communicate with insurance carriers on behalf of clients
• Follow up on outstanding service requests and ensure timely resolution

Client Account Support

• Process new enrollments, terminations, and benefit changes
• Maintain accurate client records and documentation
• Prepare employee enrollment materials and communications
• Assist with annual open enrollment projects
• Support Account Managers and Producers with client service needs

Administrative Responsibilities

• Manage incoming emails and phone calls
• Track service requests and case status
• Maintain organized electronic files
• Assist with special projects and client reporting
• Ensure compliance with agency procedures and deadlines

What We're Looking ForRequired

• Exceptional customer service skills
• Strong verbal and written communication
• Excellent attention to detail
• Ability to manage multiple priorities
• Professional phone presence
• Strong organizational skills
• Proficiency with Microsoft Office and web-based systems

Preferred, not required

• Experience in health insurance, employee benefits, HR, payroll, or customer service
• Knowledge of group health insurance and employee benefits
• Experience working with employers or insurance carriers
• CRM or agency management system experience

Insurance experience is helpful but not required. We are willing to train the right candidate.

The Ideal Candidate

You may be a great fit if you:

• Enjoy helping people solve problems
• Stay calm under pressure
• Follow through on commitments
• Have strong attention to detail
• Are comfortable learning technical information
• Take ownership of client issues until they are resolved

What Success Looks Like

After 90 days, you will be able to:

• Independently handle routine employee benefit inquiries
• Navigate carrier websites and resources efficiently
• Process common service requests accurately
• Communicate confidently with employers and employees
• Help deliver a high-quality client experience

Why Join Us?

• Family-friendly, professional work environment
• Flexible part-time schedule
• Opportunity to learn a valuable and in-demand industry
• Direct exposure to employee benefits, healthcare, and insurance
• Meaningful work helping employers and employees
• Potential for long-term growth into a full-time account management role

To Apply

Please submit:

1. Send Resume to include email and phone/best time to call to: View email address on click.appcast.io
2. Brief cover letter or email explaining your interest
3. Available work schedule