Client Services Manager - Employee Health & Benefits

Lead and inspire a service team to deliver exceptional client service Help team members find creative and efficient solutions Coach producers and account executives on developing and maintaining productive working relationships with service team members Drive consistent execution of our client service platform Play a key role in setting team goals, supporting projects to improve operations, and fostering a collaborative and innovative team environment Requirements 3+ years of experience as an Account Manager or in a similar role within mid-market Employee Benefits at an insurance brokerage Proven experience in people management, with a strong ability to onboard new colleagues, deliver consistent feedback and support professional growth Strong ability to lead and develop a team to deliver outstanding client service Experience working with client service platforms and driving process improvements Excellent communication and coaching skills to build productive relationships internally and externally Life & Health license preferred, or the ability to obtain upon hire BA/BS in business, management, or related field GBA, CEBS, VBS or other professional insurance designation related to Benefits Hard Skills people management client service platforms process improvements Soft Skills leadership coaching communication relationship building team development problem solving collaboration innovation Certifications & Qualifications Life & Health license GBA CEBS VBS #J-18808-Ljbffr Jobtailor