Virtual Assistant - Fulfillment

About Us Decentralized Masters is at the forefront of DeFi education globally. In just two years, we have grown from a pioneering pair of co‑founders to over 150 dedicated professionals. We are recognized as one of the fastest‑growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone. Impact & Vision We have empowered over 4,500 investors to break into the DeFi world. Our commitment is to deliver unparalleled resources designed for long‑term success in the world of DeFi and Web3, ensuring our members safeguard and enhance their financial future. Our goal is to create the largest and most influential DeFi ecosystem in the world, becoming the gold standard in DeFi education. Opportunity This is more than just a job; it is an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what is possible in DeFi and beyond? What You Will Do Manage emails and communications Handle customer query escalations Assist with refund requests and documentation Draft reports and presentations Maintain clear and consistent communication with customers Perform general administrative duties Support customer onboarding Organize webinars, set up Zoom calls, and assist in chat during live sessions Support project managers with Circle.so content uploads, access management, and member gating Update and maintain Excel dashboards Requirements Resume submitted in English Native English speaker or professional level proficiency Must be located in South America Proven experience as a Virtual Assistant or a relevant role Customer Service experience required Familiarity with DeFi or Crypto is an added advantage Excellent experience with word‑processing software and spreadsheets (Google Suite, MS Excel) Previous working experience with Circle is an added advantage Knowledge of online calendars and scheduling (Google Calendar) Excellent phone, email, and instant messaging communication skills Excellent time management skills Solid organizational skills High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus Benefits Competitive salary package Full‑time position Unlimited PTO Team off‑sites Young & dynamic culture with team members across 30+ countries Fully Remote with a very supportive team; work from anywhere in the world #J-18808-Ljbffr Decentralized Masters