Billing Specialist

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Billing Specialist is responsible for the billing of client invoices in the format required by the client. The Billing Specialist handles many day-to-day tasks related to billing such as printing prebills and/or final bills for attorney’s review. The Billing Specialist researches and answers billing questions for attorneys, legal practice assistants and clients, as well as input, update, and mail invoices on the accounting system, and maintain and manage client’s alternate fee arrangements. Essential Duties and Responsibilities: Edit prebills to make time and disbursement transfers, time splits, on account transfers, time adjustments and disbursement adjustments. Print, sort, and distribute prebills to billing attorneys. Print drafts and/or finals of computerized invoices and forward to attorneys for further edits. Maintain client billing addresses, ensuring information is accurate and current. Enter any exemption for billing necessary by the billing cutoff date and maintain status through month-end. Monitor and manage several levels of approvals for write-offs and monthly exemptions for billing. Enter alternate rates in computer system accurately and efficiently. Provide attorneys and legal support staff with requested billing statistics, using and formatting Excel spreadsheets, as needed. Effectively manage communication with attorney to ensure billing deadline is met. Submit, process and track invoices as well as resolve billing issues via electronic and web-based billing. Effectively communicate during monthly check in meetings with billing manager to provide updates on the status of timekeepers’ Work in Progress and troubleshoot if necessary. Identify and respond to internal and external client inquiries in a timely manner and seek feedback/follow-up as appropriate. Knowledge, Skills and Abilities: Ability to clearly communicate in both written and oral form with professionals in the firm and with clients regarding billing issues. Outstanding customer/client service and interpersonal skills. Ability to represent the department in a professional and positive manner. Proficient in the use of Microsoft Word and Excel. Ability to work under pressure and balance multiple competing priorities. Ability to produce high volume, computerized document edits in a fast-paced, deadline driven environment. Ability to work effectively both independently and with teams to promote consistent and efficient workflow processes. Strong interpersonal skills, with the ability to provide high-quality service and partner effectively with diverse groups of people at various levels within the firm as well as external contacts. Ability to self-manage and work independently in a hybrid, and in-office setting. Education and/or Experience: Bachelor's degree; or any equivalent combination of training, education and experience that demonstrates the ability to perform the essential duties of the position. Minimum of three (3) years of Law Firm Billing experience. Previous Aderant/CMS experience strongly preferred. #LI-Hybrid The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at View email address on click.appcast.io. Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience. Hiring Salary Range: $50,000.00 - $85,000.00 About Us Your experience is our difference. We aim to make a tangible and lasting difference for you and your business. As a client of our firm, you can expect us to be ahead of the curve in your industry, start closer to the right answer on your issue, and create more value. What drives you, drives us. Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. As a firm of more than 1,600 attorneys in 35 offices in the U.S., UK, and EU, including the 10 largest U.S. legal markets, we serve clients ranging from multinational companies to new market entrants across all major industry sectors, and offer differentiated experience in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. We put clients first. This service ethic manifests itself in everything we do, including through Troutman Plus, our market-leading client value program. Through Troutman Plus, we collaborate with clients to understand their unique needs and deliver customized solutions that add real value to their business. A true service culture thrives on an inclusive environment of mutual support and collaboration — values we emphasize at every level of our firm. Delivering the best service to you depends on a work environment that embraces respect, inclusiveness, and teamwork, empowering every individual to contribute. The best ideas emerge when everyone has a seat at the table. Corporate responsibility is central to our mission as we reach out to the communities we serve in meaningful partnerships and pro bono work. Individuals and groups firmwide contribute time and talent to the civic, cultural, charitable, educational, and professional organizations that matter to them.