Help Desk Technician

Remote Help Desk Technician (Work From Home)

Are you ready to launch your IT career or take your tech support skills to the next level—all without leaving home? At My Computer Works, we've built one of the nation's fastest-growing remote computer support companies (recognized by Inc. Magazine three years in a row), and we're hiring motivated technicians to join our expanding team.

We're growing fast, and so can you.

What You'll Do

As a Remote Help Desk Technician, you'll be the lifeline for our customers—solving everyday technology problems with patience, professionalism, and a smile.

• Provide remote technical support for Windows (8, 10, 11) and macOS (10.15+) systems
• Troubleshoot hardware, software, networking, Microsoft Office Suite, and printers
• Guide users through malware removal and best practices for prevention
• Support clients via phone, email, IM, and remote connection software
• Track, document, and resolve issues with efficiency and accuracy

Why Join Us?

• Competitive Pay: $17–$18/hour + unlimited sales commissions + quarterly prize drawings
• Flexibility: Full-time (40 hrs/wk) and part-time shifts available across all schedules
• Training Included: 80 hours of one-on-one remote training to set you up for success
• Career Growth: We hire aspiring computer professionals and promote from within
• Remote for Real: No commute, no traffic, no dress code—work 100% from home

Perks & Benefits

• Internet Stipend: Reimbursed up to $59.95/month for high-speed internet
• Healthcare: Medical, dental, and vision insurance available after 60 days (FT only)
• Paid Time Off: 40 hours vacation + 40 hours sick time + 5 paid holidays (FT only)
• Employee Status: You're on staff, not a contractor—stability you can count on

What We're Looking For

• 1+ year of IT support experience (preferred)
• Strong Windows troubleshooting skills (Mac skills a plus!)
• Excellent verbal & written communication in English
• Personable, reliable, and trustworthy (background check required)
• A quiet, distraction-free workspace

Tech Requirements

• Minimum: Multi-core CPU, 8GB RAM, 2 displays, Windows 10/11, MS Office 2019+, wired internet (no WiFi), PC headset
• Recommended: 16GB RAM, noise-canceling headset, UPS backup