Human Resources Generalist

JOB OVERVIEW

The Human Resources Generalist is responsible for executing HR operations at a professional level and works closely with the Human Resources management and other leaders to support the organization across all properties within the portfolio. This role contributes to the effective administration and consistent application of HR policies, procedures, and programs throughout the organization. Key responsibilities span the following functional areas: employee relations, talent management, talent acquisition, and employment law compliance. The ideal candidate will have a solid working knowledge of human resources practices, applicable federal and state employment laws, and preferably, experience within the hospitality industry. This position requires the ability to support multiple locations, ensuring alignment of HR initiatives across all properties while adapting to the unique needs of each.

WHAT WE OFFER

Pay rate: $27.00 - 30.00 per hour
Medical, dental, vision insurance
401(k) with company matching
Exclusive worldwide Hilton employee travel discount program
... and more


DUTIES AND RESPONSIBILITIES

• Coordinate full-cycle recruitment for frontline, supervisory, and administrative roles in a high-volume environment.
• Partner with department heads to forecast staffing needs and deliver timely hiring solutions.
• Manage job postings, screening, interviews, offers, and pre-employment processes.
• Deliver high-touch onboarding experiences that reflect brand values and ensure readiness for service excellence.
• Serve as a first point of contact for employee concerns, providing guidance and ensuring timely and fair resolution.
• Support a respectful, inclusive, and legally compliant workplace culture aligned with company values.
• Conduct investigations and manage disciplinary processes in accordance with policy. Administers and oversees core HR functions, including compensation and benefits, employee leave, disciplinary processes, conflict resolution, performance management, and employee engagement.
• Maintain an approachable, visible HR presence on the floor and in back-of-house areas.
• Maintain accurate and confidential employee records in HRIS systems.
• Process employment changes including promotions, terminations, and leave administration. Ensure proper documentation and tracking for compliance with labor laws and internal policies.
• Support payroll accuracy by coordinating closely with Finance and Operations.
• Assist in implementing and tracking required training and orientation programs.
• Support leadership development initiatives and departmental training rollouts.
• Monitor completion and effectiveness of training programs and compliance modules.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Support audits and maintain up-to-date personnel documentation and certifications.
• Assist in the creation, communication, and enforcement of HR policies and SOPs.
• Support initiatives to drive employee engagement, retention, and satisfaction.
• Coordinate and arrange employee recognition programs, social events, and wellness activities.
• Provide insights from the floor to influence culture and service improvement efforts.
• Track and analyze attendance, turnover, and other workforce metrics to identify trends and recommend solutions.
• Promote a performance-driven culture that balances accountability and support.
• Performs other duties as required.

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• 3-5 years of progressive HR experience, with at least 2 years in a high-volume hospitality environment.
• Strong working knowledge of employment law, HR best practices, and hospitality industry standards.
• Proficient with HRIS systems, Microsoft Office Suite, ADP, M3, and relevant HR software.
• Experience working with diverse, multicultural teams and hourly frontline workforces.

Required Skills/Abilities

• Bilingual in Spanish and English.
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to manage multiple HR functions simultaneously in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Strong conflict resolution and problem-solving abilities; capable of handling sensitive employee issues with discretion and professionalism.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough knowledge of employment-related laws and regulations.

Schedule

The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.