Director of IT Operations

Our mission-driven client is seeking an experienced collaborative Director of IT Operations to lead the delivery of secure reliable and responsive technology services that support the organizations important work.

About Our Client

Were dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. Weve become the leading independent nonprofit in childrens mental health by providing gold-standard evidence-based care delivering educational resources to millions of families each year training educators in underserved communities and developing tomorrows breakthrough treatments.

Position Details:

As part of the Information Technology (IT) team you will report to the Chief Technology Officer . As the Director of IT Operations you ensure that our clients technology services are secure reliable scalable and responsive to the needs of the organization. You lead the teams processes vendors and technology platforms that keep the organization operating effectively enabling clinicians researchers educators and staff to focus on delivering mission impact.

In addition you own operational outcomes across infrastructure end-user computing service delivery cybersecurity operations cloud services and vendor management. You are responsible for maintaining high service levels reducing operational risk optimizing technology investments and continuously improving the efficiency and effectiveness of IT operations through leadership governance and execution.

This is an exempt full-time position and requires a minimum of four (4) days per week in the office as determined by your supervisor in our NYC headquarters office. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Ensure the availability performance security and reliability of our clients technology infrastructure including networks telecommunications collaboration platforms end-user computing cloud services data center resources and operationally supported applications.

• Maintain a secure and compliant technology environment by implementing and continuously improving access controls identity governance security monitoring risk management practices data protection safeguards and change management processes.

• Translate organizational priorities into operational technology capabilities by partnering with IT and business leaders to develop and execute technology roadmaps that support our clients clinical research educational and administrative objectives.

• Establish and maintain operational disciplines that enable resilient service delivery including business continuity disaster recovery incident response crisis management service management and change management practices.

• Serve as the steward of IT Operations investments ensuring technology resources vendors contracts infrastructure and services are managed efficiently aligned with organizational priorities and deliver measurable value.

• Define monitor and improve operational performance through meaningful metrics and service management practices leveraging ITIL principles and other industry frameworks to drive service quality user satisfaction operational efficiency and continuous improvement.

• Build and lead a high-performing IT Operations organization by establishing clear expectations developing team capabilities fostering accountability and creating a culture of service excellence.

• Perform additional job-related duties as assigned.

You Have:

• Masters degree in computer information systems or relevant equivalent.

• 7 years working experience in a senior IT role.

• Experience with IT infrastructure strategic planning and development project management and/or policy & procedure development.

• Experience with network infrastructure technologies and cybersecurity controls.

• Experience in Microsoft 365 and Google Workspace environments Hybrid Windows and MacOS endpoint environments Cisco Networking equipment Windows and Linux server environments Cloud architecture (AWS) and server virtualization (VMWare).

• Experience managing subject matter experts and cross-functional IT professionals.

Special Considerations:

The anticipated salary range for this position is $170000 - $190000 USD annually.

Our clients competitive compensation and benefits include medical insurance 401(k) paid parental leave dependent care flexible work schedules discounted tickets and entertainment perks programs.

The salary range for the position is posted. Factors such as candidates work experience education/training job-related skills internal peer equity as well as market and business considerations affect the salary offered within this addition this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role) if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race religion (including religious dress and grooming practices) color sex/gender (including pregnancy childbirth breastfeeding or related medical conditions) sex stereotype gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a drivers license issued to persons unable to prove their presence in the United States is authorized under federal law Vehicle Code section 12801.9); ancestry physical or mental disability medical condition genetic information/characteristics marital status/registered domestic partner status age (40 and over) sexual orientation military or veteran status or any other basis protected by federal state or local law or ordinance or regulation.