Services Sales Solutions Architect Director (Mulesoft)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Services Sales Solutions Architect Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Mulesoft Anypoint and Salesforce related clouds products. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Mulesoft Anypoint and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer’s implementations, and ensuring project implementations are positioned to deliver the highest levels of customer satisfaction. They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist. Partnered with an Account Partner (Services Salesperson), the Services Sales Solutions Architect Director leads technical pre‑sales activities, acting as the technical expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third‑party solutions. This may include the following: Deep understanding of Mulesoft Anypoint (GovCloud and Private Cloud Edition preferred) Ability to scope Mulesoft projects Pre‑Sales solutioning in conjunction with the Solution Engineers Bringing public sector expertise and perspective Ability to drive better outcomes through extensive platform expertise Create deep alignment with customer IT departments and partners Executive Relationship building.

Responsibilities

• Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
• Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Mulesoft Anypoint products
• Provide oversight and governance for pre‑sales solutioning and architecture on large multi‑cloud implementations
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre‑sales activities such as the development of client‑specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Show continued professional growth and development

Must Have Qualifications & Skills

• Clearable United States citizen 5+ years of direct experience delivering and/or overseeing applicable solutions.
• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.
• 2+ years of sizing and scoping applicable projects.
• MuleSoft Certified Platform/Integration Architect Certification
• Ability to travel; up to 25%

Preferred Qualifications & Skills

• Washington D.C., Maryland, Virginia (DMV) proximity
• MuleSoft Certified Platform/Integration Architect Certification
• 5+ years’ operating in major public cloud platforms (AWS, Azure, or GCP) to effectively design hybrid integration patterns, secure public‑to‑private cloud connectivity, and translate cloud‑native architectural principles.
• Strong hands‑on experience with Kubernetes (e.g., Red Hat OpenShift, Rancher, or upstream K8s) and Docker, specifically how they underpin MuleSoft PCE infrastructure.
• 5+ years’ of expertise in core Enterprise Integration Patterns (EIP)—such as Publish‑Subscribe, Request‑Reply, Batch Processing, and Scatter‑Gather—to architect high‑performance, decoupled, and resilient MuleSoft solutions
• 5+ years’ operating in a pre‑sales environment, shaping and scoping large and complex implementation projects
• 5+ years of enterprise‑level project or program management experience
• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre‑sales activities.
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive‑level requirement gathering sessions
• Excellent strategy development and problem‑solving skills as well as business development focus and experience (e.g., relative to new products, services, and go‑to‑market approaches), while possessing a broad level of technology understanding and substantial operational acumen
• Delivery focused: Previous experience leading teams of architects to delivery complex Solutions
• Excellent analytical & problem solving skills
• Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
• BA/BS degree or foreign equivalent; This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

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Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $237,700 - $344,700 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.