Customer Services Representative

Job Overview Customer Services Representative – Individual Contributor. Minimum starting salary: $19.28 per hour. Responsibilities Provide customer service support to internal and external customers by processing payments, recording claims and complaints in designated systems. Respond to basic claims, underwriting, and general inquiry questions. Assist customers with access to and navigation of Shelter’s public website and mobile application. Obtain and maintain required agent licensing and procedural compliance across Shelter’s operating territory. Adhere to assigned work schedules and primarily support phone-based interactions while assisting other frontline customer-facing channels as needed, focusing on first-contact resolution. Perform other related duties as assigned. Undergo Criminal Background Check; may be ordered for final candidates. Qualifications Superior oral communication skills, including active listening, professional telephone etiquette, and the ability to explain insurance information to policyholders. Strong situational awareness to proactively identify customer needs and support first-contact resolution. Ability to manage high call volumes and multitask in a fast-paced environment while demonstrating effective problem-solving skills. Ability to follow and retain instructions, work with minimal supervision, and maintain a cooperative and professional attitude. Demonstrated history of reliable and timely attendance, with availability for nights, weekends, holidays, and overtime as business needs require. General education emphasizing keyboarding, mathematics, and English, typically acquired through college-level or vocational coursework or equivalent job-related experience. Ability to perform the essential functions of the position, with or without reasonable accommodation. Benefits Health, Dental, Voluntary Vision and Prescription Drug Insurance Savings and Profit Sharing 401(k) Paid Time Off for Sick and Personal Leave, Vacation and Holidays Vitality Wellness Program Dress for Your Day Dress Code Flexible Scheduling And more! Equal Opportunity Employment Shelter Insurance is proud to be an Equal Opportunity Employer committed to creating a diverse, inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications. If you have a disability and require reasonable accommodations for any part of the selection process, we provide assistance. #J-18808-Ljbffr Shelter Insurance