Office Administrator / Customer Service Representative

Job Description

Job Description

$23-29/hr Base + Performance Bonuses

We are seeking an Office Administrator / Customer Service Representative for our fast growing heating & air conditioning company who will assist in being the backbone of our daily operations. This position plays a critical role in delivering an exceptional customer experience by coordinating service calls, supporting technicians, and helping homeowners receive fast and professional HVAC service. We invest heavily in training, technology, and continuous improvement because we believe our employees should grow alongside our company.

Benefits

• Health Insurance
• Paid Time Off
• Paid Holidays
• On The Job Training
• Ongoing Professional Development
• Lifestyle and Education Spending Account Program
• Performance Bonus Program
• Career Growth Opportunities

Some of the Responsibilities

• Answer all incoming calls professionally and handle customer inquiries, scheduling service appointments, and addressing concerns.
• Coordinate technician schedules and dispatch service calls throughout the day.
• Oversee and organize jobs, ensuring proper job flow and on-time scheduling.
• Make outbound follow-up calls to existing customers regarding maintenance, memberships, promotions, and appointment scheduling.
• Maintain accurate customer records and tracking data within our CRM.
• Provide administrative support to the management team and field staff as needed.

Some of the Requirements

• Excellent communication, interpersonal, and customer service skills.
• Ability to generate documents and manage job tracking systems.
• Basic knowledge of Microsoft Office applications.
• Ability to type 35+ wpm.
• Ability to work in a fast-paced environment and handle high-pressure situations with a willingness to work within constantly changing priorities while maintaining a positive attitude.
• Positive attitude with a willingness to learn and improve.
• Able to navigate CRM Software (preferred).

If you're ready to play a vital role in a fast-growing company that values exceptional customer service, we’d love to hear from you! At Comfort Doc Heating and Air, you’ll be part of a team that is dedicated to keeping Boone County comfortable all year round.