Practice Manager

About AEG At AEG, we’re building something bigger than eye care, creating careers, developing leaders, and making a meaningful difference in the communities we serve. Location Knoxville, Tennessee, USA Employment Type Full-time Job Title Practice Manager Job Summary The Practice Manager will inspire, develop, and support the entire team, deliver exceptional patient care, and achieve meaningful business results while maintaining a patient‑centered, high‑performing practice environment. Responsibilities Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice. Serve as the primary on‑site floor leader, supporting team alignment, patient needs, service recovery, and real‑time operational priorities throughout the day. Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals. Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings. Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations. Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice‑level learning needs. Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow‑up, and a smooth patient experience. Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance. Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities. Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth. Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution. Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency. Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows. Support team adoption of current and future systems, software updates, workflow changes, and AI‑enabled tools as they are introduced to the practice. Ensure operational accuracy across systems, patient transactions, benefit‑related workflows, documentation, orders, reporting, communication, and service follow‑through. Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards. Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency. Perform other duties as needed and as assigned by field leader. Requirements Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment. High school diploma or equivalent. Business, hospitality, healthcare, optical, or management education preferred; equivalent experience may be considered. Eyecare or optical practice leadership experience preferred. Optical technical knowledge or comparable healthcare, retail, or service leadership experience required. Optician certification preferred. Demonstrated ability to lead, coach, develop, and hold team members accountable. Ability to guide team members across multiple practice functions and levels of experience. Strong communication, coaching, observation, and follow‑up skills. Ability to analyze reports, trends, business gaps, patient feedback, and performance data. Ability to connect business results to team behaviors, patient care, and operational execution. Ability to think strategically while also identifying specific behaviors, process gaps, and coaching opportunities. Ability to manage competing priorities in a fast‑paced patient care environment. Ability to learn software quickly and support team adoption of current and future practice technology. Adaptability supporting evolving systems, tools, AI‑enabled technology within the practice. Ability to partner effectively with Optometrists, District Managers, practice staff, and support teams. Employee Benefits 401(k) with company match Medical, dental, vision, life, STD, and LTD benefits Employee vision discount program HSA/FSA Paid time off Paid holidays Physical Demands Ability to utilize office and practice equipment. Prolonged sitting, standing, and walking. Ability to move throughout the practice to support patient flow, team needs, and operational execution. Ability to lift up to 10 lbs. #J-18808-Ljbffr