Contents Project Manager

Job Description

Job Description

Description:

Service Restoration, Inc. is a leading property restoration company committed to providing top-notch restoration services to individuals and businesses in need. As a trusted industry leader, we specialize in helping our clients recover from various property-related incidents, including water damage, fire damage, mold damage, storm damage, and other unforeseen property emergencies. Our team of skilled professionals is dedicated to restoring properties to their pre-loss condition efficiently and effectively.

At Service Restoration, Inc., we understand the emotional and financial toll that property damage can have on our clients. That's why we offer comprehensive restoration solutions that encompass assessment, mitigation, reconstruction, and content restoration. Our experienced crews utilize advanced techniques, state-of-the-art equipment, and industry best practices to deliver high-quality restoration services that meet the unique needs of each project. With a strong emphasis on customer satisfaction, we strive to exceed expectations at every stage of the restoration process. Our team develops personalized restoration plans, provides regular updates, and has clear communication throughout the project's duration. We take pride in our ability to minimize disruption, expedite the restoration timeline, and restore both residential and commercial properties to their original condition, ensuring our clients can return to normalcy as quickly as possible.

By joining Service Restoration, Inc., you will become part of a dedicated team that is passionate about restoring properties and helping individuals and businesses recover from unexpected disasters. Together, we work tirelessly to provide exceptional service and make a positive impact in the lives of our clients during challenging times. We believe in more than just providing jobs; we are committed to creating meaningful careers for our employees.

Description: The Contents Project Manager is part of the Content Cleaning & Restoration team often completing daily operation tasks to bring jobs to completion including distinguishing salvageable vs non-salvageable items affected by fire, smoke, water, mold, trauma & other factors, and packaging/hauling those items to company facility for cleaning and storage; to be returned to customer upon job completion. The Project Manager position educates and trains contents team members, and performs and coordinates contents work.

As a Project Manager, you will:

• Professionally represent the company
• Manage Content Job Flow and ensure successful completion of Contents jobs
• Coordinate and Plan logistics of Contents Jobs
• Market company to potential clients by contacting via in-person meetings/emails/phone calls and following up on contents leads and/or related leads including but not limited to structural cleaning, mitigation and rebuild.
• Train and guide contents employees in the following:
• Lead crew leads and technicians on site - work performed, standard operating procedures, proper documentation, cleaning job sites, and more
• Distinguish between salvageable and non-salvageable items
• Ability to project empathy and sympathy in difficult situations
• Pick up and haul customer contents to storage facility
• Inventory and itemize, in thorough detail, the affected contents
• Clean and process affected contents
• Repackage cleaned contents
• Pack and haul customer contents to be returned upon job completion
• Be proactive in communicating with staff, homeowners, Technicians, Estimator, Management and other team members

Schedule:

• The typical schedule for this position is Monday through Friday from 7:30 am to 5:00 pm; however, overtime will likely be required and may include nights, weekends, and some holidays.
• On call
• Weekend availability

Benefits:

• 401(k) with match
• Flexible spending account or Health Spending Account (FSA or HSA)
• Health, Vision, and Dental insurance
• Life insurance
• Short Term and Long Term Disability Insurance
• Paid time off

• Good communication skills
• Current Valid Driver's License - (Required)
• Clear driving record and insurable - (Required)
• Ability to work as part of a team and be a contributing team member
• Willing to submit and ability to pass a criminal background check and motor vehicle history check
• High school diploma or equivalent
• 3 Years of Related Work Experience

Physical Requirements:

• Ability to lift 60 lbs
• Ability to work in various environments indoors, outdoors, inclement weather, smoke or other hazards of a demolition or remodeling environment
• Reliability and strong work ethic
• Long periods of standing and/or sitting
• Bending, stooping, sitting, crouching, walking, lifting, carrying, standing, stair ascension and descent, reaching, climbing, pushing, pulling, and more as required for each job.
• Position includes on call evenings, weekends and holidays.
• Work Remotely - No