Intake Specialist

Overview Intake Specialist The Virga Law Firm - Panama City Beach, FL Full-Time, In-Person Position The Virga Law Firm is seeking an energetic, detail-oriented Intake Specialist with a "go-getter" attitude to join our dynamic team in Panama City Beach. As the first point of contact for our clients, both on the phone and in person, you'll play a crucial role in supporting families during challenging times while ensuring efficient practice operations. About Us We pride ourselves on fostering a positive, supportive work environment where team members can thrive professionally while maintaining work-life balance. Our firm specializes in family law, requiring both professional excellence and genuine empathy in all client interactions. Responsibilities Manage high-volume incoming calls with empathy and professionalism Warmly greet and assist clients arriving for appointments Conduct initial client screenings and secure potential leads Schedule consultations and maintain detailed attorney calendars Process new client intake forms and documentation with meticulous attention to detail Provide exceptional customer service to clients in sensitive situations Coordinate with attorneys and staff to ensure smooth client onboarding Perform accurate data entry and maintain detailed records Maintain accurate records in our case management system Take initiative in improving office processes and client experience Required Qualifications Proven extensive experience in customer service and phone-based communication Strong data entry skills with demonstrated attention to detail Advanced computer proficiency, including calendar management software Exceptional multitasking abilities in a fast-paced environment Professional demeanor and outstanding interpersonal skills Demonstrated positive attitude and proactive approach to problem-solving Strong attention to detail and organizational capabilities Ability to handle confidential information with discretion Experience working under pressure while maintaining composure Track record of taking initiative and exceeding expectations Work Schedule Monday through Friday 8:30 AM to 5:00 PM In-person at our Panama City Beach office Benefits Competitive salary based on experience and qualifications Industry-leading PTO package Comprehensive benefits through Colonial Life, including: o Dental insurance o Vision coverage o Life insurance o Short-term disability Positive, supportive work environment Professional development opportunities #J-18808-Ljbffr