ED Registrar - 2nd Shift

Job Description

Job Description

Emergency Department Registrar

Location: [Chicago, Illinois]

Job Type: Full-Time

Shift Schedules Available:

• 3:00 PM - 11:00 PM (Days Off: Tuesday & Wednesday)

• 2:30 PM - 10:30 PM (Days Off: Wednesday & Thursday)

  (Note: Initial training takes place Monday - Friday, primarily on 2nd Shift [2:00 PM - 10:00 PM], with potential flexibility required for 1st Shift [8:00 AM - 4:00 PM] during the first few weeks).

We are seeking dedicated, high-energy, and empathetic Emergency Department (ED) Registrars to join our healthcare team. In this fast-paced, dynamic role, you will be the first point of contact for patients seeking emergency and urgent care services.

You will rotate between the front desk admitting station and bedside registration directly in the Emergency Department. Success in this position requires high mobility, a strong sense of urgency, exceptional customer service skills, and compassionate patient care.

• Patient Intake & Registration: Promptly check in scheduled and walk-in patients across emergency, inpatient, and outpatient settings.

• Data & Insurance Verification: Accurately capture and verify patient demographic details and comprehensive insurance coverage.

• Pre-Collections: Collect copays, deductibles, and co-insurance payments at the front end when applicable.

• Patient Navigation: Assist and support patients from their initial arrival through a seamless hand-off to clinical medical staff.

• Dynamic Patient Care: Move between front-desk duties and bedside registration throughout the shift, requiring frequent walking and active movement across the ED floor.

• Customer Service Excellence: Strong interpersonal skills, active listening, and high empathy when working with patients in stressful situations.

• Fast-Paced Environment Comfort: Demonstrated ability to work efficiently with urgency in a busy hospital or emergency department setting.

• Reliability & Adaptability: Dependable attendance, strong work ethic, and a quick-learning mindset.

• Patient-Facing Experience: Comfortable interacting directly with patients both at the front desk and bedside.

• Prior experience in patient registration or healthcare administration.

• Specific experience within an Emergency Department (ED) setting.

• Hands-on experience with Electronic Health Record (EHR) systems (e.g., Epic).

• Attire: Professional blouse/top (Black, White, Gray) with slacks (Black, Blue, Gray). Professional, non-revealing attire required.

• Footwear: Closed-toe shoes suitable for frequent walking.

• Appearance: Tattoos must be covered while on duty.

• Highly team-oriented environment focused on employee retention and internal mobility.

• Comprehensive 4-6 week structured training program covering ER and admissions workflows.

• Long-term employee benefit opportunities upon conversion.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.