Automotive Service Advisor

Automotive Service AdvisorThe Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.Primary Responsibilities include (but are not limited to): Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.Creates a highly motivated team environment/climateSupervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignmentsCoaching service department teammates on all operational issuesWorking directly with customers in areas of sales, service, customer opportunities, adjustments, etc.Evaluating performance and productivity of all service department personnelManaging parts inventory and outside purchases, as well as updating and restocking all in-house parts when neededEnsuring store safety, including the use of and maintenance of safety equipmentEnsuring equipment/hardware layout and positioning within the service departmentSupervising shop area, equipment and teammates for compliance with company safety procedureEnsures that proper inspections are being conductedWe are looking for: Outstanding leadership and store management skillsAbility to work in a fast-paced work environmentHighly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiencyExcellent verbal and written communicationAbility to develop professional relationships with customers and team membersMinimum of 2 years' experience in a Service Advisor/Writer roleProven track record of exceeding business objectivesAbility to work efficiently both individually and as part of a teamSolid knowledge of basic OSHA lawsValid driver's licenseAll information will be kept confidential according to EEO guidelines.Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.Applicant Instructions Open answer each question to complete the voluntary screeningEligible applicants will be asked to Electronically Sign and click Submit to complete the screeningIneligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically signBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply