Customer Support Specialist - DIRECT HIRE
$20.91 per hourRemX
Job Description
Job Description
RemX is hiring motivated, service-oriented Customer Support Specialist- DIRECT HIRE . In this role, you’ll
assist customers with a variety of travel-related needs while working in a dynamic, high-energy call center environment. This opportunity is ideal for individuals who enjoy helping others, solving problems, and working with travel logistics.
- Location: Duluth, GA (Onsite training, then remote)
- Pay: $20.91/hour during training
- Training: 100% onsite 8:00 am- 5 pm Monday-Friday for 9 weeks 2nd shift, 6 months for 3rd shift
- Available shifts : REMOTE after training
- 1 st Shift - 8-hour shift between the hours of 7 am and 7:30 pm Sunday-Thursday, Monday-Friday, or Tuesday-Saturday Pay: $20.91/hr
- 2nd shift- 8-hour shift between the hours of 12 pm and 11:30 pm Monday-Friday, Tuesday-Saturday or Sunday-Thursday Pay: $20.91/hr plus 15% shift differential for hours worked after 5 and weekend days ($24.04/hr)
Job Duties:
- Manage a high volume of inbound calls and written requests
- Assist clients with booking and modifying travel plans (air, hotel, itineraries)
- Resolve concerns, cancellations, and schedule changes efficiently
- Accurately update and maintain reservation records
- Deliver exceptional customer service while meeting performance goals
Qualifications
- Background in customer service, hospitality, or call center support preferred
- Strong communication skills across phone and email
- Ability to thrive in a fast-paced, metric-driven environment
- Comfortable handling multiple tasks and navigating various systems
- High attention to detail and organizational ability
- Proficiency with basic computer programs (Microsoft Office, CRM tools)
- High school diploma or equivalent required
Work Requirements
- Remote work setup with a dedicated, distraction-free workspace
- Reliable high-speed internet (satellite or certain wireless providers not supported)
- Ability to attend onsite training in Duluth, GA and occasional in-person sessions as needed
- This position will require successful completion of a standard background check.
Vacancy posted 4 days ago
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