Intake Specialist - Personal Injury (Bilingual English/Spanish) Or (Bilingual English/Arabic)

Job Description

Job Description

Founded by Samer Habbas in 2006, the Law Offices of Samer Habbas & Associates has been serving justice and representing clients all across Southern California. For over a decade, our firm has lived up to its mission to help save people from legal injustice. When our clients face unexpected, life-altering accidents, it is our objective to help them through this difficult time as they get their lives back on track. We work hard so our clients can rest easy and take the time they need to heal and recover. Throughout our years of operation, we have strived to deliver excellent client services with one-on-one communication, so that our clients are well informed and expertly represented.

Why work with us? The Law Offices of Samer Habbas & Associates, PC embodies excellence in our craft. Over the years we have been ranked as a Best Law Firm by U.S. News Group, a proud member of the Million Dollar Advocates Forum, named to the National Trial Lawyers' Top 100, and an honored member of the National Academy of Personal Injury Attorneys. Working with us gives you the opportunity to work alongside and learn from some of the best Personal Injury Attorneys Southern California has to offer.

The Opportunity

We are seeking a skilled Intake Specialist (Bilingual English/Spanish or English/Arabic) to join our Irvine, CA location. This role entails conducting initial consultations to determine representation with potential clients. The ideal candidate will possess outstanding phone skills to serve as the point of contact for intake leads. We are looking to add a team member who is motivated by growth, able to juggle multiple important deadlines, and work collaboratively with other members of the Firm. This is a full-time (40 hours per week), fully on-site role in our Irvine, CA office.

Responsibilities

• Conduct initial consultations with potential clients and gather necessary information to determine the eligibility of representation by our firm.
• Follow up with potential leads via phone, email, and text to retain clients.
• Maintain detailed notes and update the lead's status in the system as needed.
• Obtain all necessary signed documents from potential clients to retain them.
• Serve as the first point of contact for potential clients, providing a friendly and professional welcome.
• Direct prospective clients to appropriate resources and manage urgent cases efficiently
• Assist in other administrative tasks as required to support firm operations.

Minimum Qualifications

• High School Diploma or equivalent
• Previous intake experience or Law Firm experience
• Demonstrated ability to analyze and comprehend multiple daily intake calls
• Strong knowledge of detailed intake techniques with empathy
• Effective written and oral communication skills with clients and vendors
• Impeccable organizational skills and ability to balance multiple cases and priorities at once
• Meticulous writing abilities
• Excellent collaboration and relationship-building skills

Preferred Qualifications

• Bilingual English with Spanish and/or Arabic proficiency
• Bachelor Degree in a related field
• Proven experience in sales
• Exceptional verbal and written communication skills
• Ability to interact with clients in a compassionate and professional manner
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office Suite and Google Workspace; experience with CASEpeer legal management software is a plus
• A strong desire to support clients during their challenging times and a willingness to learn more about personal injury law

Benefits

• Pay commensurate with experience ($25.00 - $30.00 an hour)
• We have a company culture that fosters career growth and opportunity
• We are a team – everyone is important and contributes to corporate growth and success
• We pay 60% of your health and dental plan, and offer life, vision and pet insurance
• We recognize that time off to recharge is important, so we offer paid time off that begins accruing on your first day of work.
• Our generous 401k and profit share plan is designed with your future in mind

If you're the ideal candidate, we would like the opportunity to invite you to the office to discuss joining our team of talent.

The Law Offices of Samer Habbas & Associates, PC is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are unable to sponsor or take over sponsorship of an employment Visa at this time.