Fast-casual Restaurant Manager

Job Description

Job Description

Role overview

The Restaurant Manager is responsible for the overall operations of a Proven Poke location in compliance with our policies and procedures, including:

• Providing superb customer service, including addressing complaints and resolving issues

• Ensuring excellent food quality, including inventory management and food preparation

• Managing a full staff of shift leaders and team members, including interviewing, hiring, and training employees; planning, assigning and directing work; and rewarding and disciplining employees

The Restaurant Manager reports directly to the Company Owners and Ops Manager.

Detailed responsibilities

Customer service

• Hold guests as highest priority and role model exceptional guest service

• Ensure restaurant is clean and fully stocked (bathrooms, utensils and napkin dispensers) at all times

• Ensure employees use our greeting standards and are knowledgeable of our ingredients and menu so they can quickly guide customers down the line

• Investigate and resolve complaints regarding food quality and service

• Check in on customers during their dining experience

• Ensure online orders are being fulfilled accurately and timely

• Jump in on tasks such as serving food, clearing and cleaning tables, cleaning the restaurant and washing dishes

Food quality

• Check products to ensure consistency and flavor conformity

• Cook and prepare food

• Schedule and receive supplies, food and beverage deliveries and check delivery contents to verify product quality and quantity

• Monitor staff’s food portion scooping to ensure consistency

• Monitor compliance with health and fire regulations regarding food preparation and serving

• Maintain food and equipment inventories, keeping daily inventory records

• Ensure Team Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety

• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal

• Keep records required by government agencies regarding sanitation

Staff

• Recruit, hire, train and fire staff following Company processes

• Maintaining records of all new employees using approved HR guidelines

• Schedule staff hours and assign duties; monitor budgets and payroll records to ensure that expenditures are authorized and budgeted

• Hold mandatory staff meetings to review new menu items, policy updates and other changes that are implemented

• Ensure staff reports to work on time in full uniform

• Coach Team Members throughout their shift to execute operational standards and deliver a great customer experience

• Hold staff accountable for consistently delivering excellent customer service and food quality in compliance with Company policies and procedures

• Reward and discipline employees following Company processes

• Ensure all shifts are assigned and worked by staff

Operations

• Utilize point of sale cash register; set the till, divide cash tips, count money and make daily bank deposits

• Following processes and managing PNLs, inventory logs, daily checklists, prep sheets, waste logs, etc.

Serve Safe certification a must 

Website

 

\nCompany Description

From the moment you take a step into one of our spots, you can expect Hawaiian taste at an East Coast pace. We're all about good food and good vibes. We offer a counter-serve experience where we build fast, fresh and tasty poke bowls, sushi burritos and other Hawaiian treats and eats. And our menu is always evolving. We love to try new ingredients and offer seasonal specials!

Company Description

From the moment you take a step into one of our spots, you can expect Hawaiian taste at an East Coast pace. We're all about good food and good vibes. We offer a counter-serve experience where we build fast, fresh and tasty poke bowls, sushi burritos and other Hawaiian treats and eats. And our menu is always evolving. We love to try new ingredients and offer seasonal specials!