Commercial Account Manager

About Site Catalent’s Greenville, North Carolina site is a major oral solid dose development and manufacturing campus, delivering end‑to‑end, turnkey solutions from formulation development through commercial manufacturing and packaging. The site specializes in oral solid dosage forms, supported by integrated formulation expertise, comprehensive analytical services, and scalable manufacturing capabilities designed to support both commercial products and potent or targeted therapies, including orphan drugs. Backed by more than $100 million in recent investments, the Greenville operation features fit‑for‑scale infrastructure, potent handling capabilities, and a strong regulatory track record, making it a critical part of Catalent’s global network for advancing complex oral drug programs from development to market. Position Summary We have an opportunity for a Commercial Account Manager to join our team. This role is responsible for leading the execution and lifecycle management of assigned commercial products and customer accounts. You will serve as the primary customer contact and business liaison, ensuring alignment between customer expectations, contractual commitments, site capabilities, and business objectives. The position also focuses on identifying opportunities for account growth, service expansion, and market extension by partnering with customers to understand evolving product pipelines and future manufacturing needs. Shift: Mon to Fri 8am-5pm Location: Greenville, NC 100% Onsite The Role Serve as the primary customer contact for assigned commercial products and accounts Build and maintain strong customer relationships through proactive communication and issue resolution Lead customer governance meetings, business reviews, and operational discussions Manage customer expectations and ensure alignment between customer requirements and site capabilities Coordinate customer communications regarding supply, project status, risks, product changes, and business performance Manage and oversee the delivery of commercial programs and product lifecycle activities Develop and maintain project plans, timelines, and risk mitigation plans Facilitate team meetings to track deliverables, timelines, and customer commitments Ensure timely resolution and escalation of issues impacting supply, revenue, quality, or deliverables Coordinate commercial launches, product transfers, validation activities, and customer-driven projects Support revenue forecasting and financial planning for assigned accounts Monitor financial performance, identify risks and opportunities, and support billing accuracy Coordinate cross-functional activities to support commercial product supply Partner with #J-18808-Ljbffr Catalent Pharma Solutions