Medical Customer Service Representative (Onsite)

Medical Customer Service Representative (Onsite)Interviewing now through 7/7/2025 for 7/14/2025 start dateMultiple positions available – Speedy interview process!Position OverviewSupport our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.If you're a skilled communicator eager to make a tangible difference in the healthcare ecosystem, apply today!Key ResponsibilitiesHelping patients understand financial responsibility in a helpful and non-threatening mannerTaking inbound and making outbound calls to patients regarding outstanding balancesMeeting or exceeding established metric goalsFollowing established procedures to resolve patient account balances:Identifying consumer payment plansUtilizing call scripts providedSetting up consumer payments over the phoneDocumenting all conversations electronically on company and/or client systemsAssisting patients in determining eligibility for financial assistance programs and/or bank loans when applicableProviding information to Client Services as neededUnderstanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and proceduresEssential SkillsCompassionCommunicationProblem-solvingTeamworkRequired Qualifications1 year of previous call center experience (In-office or Remote)High School Diploma/GEDProficiency with PC-based applications (Microsoft Outlook, Word, and Excel)Preferred QualificationsExperience in a fast-paced environmentKnowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPAExperience with medical billing/claims processingTime management and sound decision-making skillsExperience providing excellent customer service in a variety of situations, including those that escalateAdditional InformationPay: starting at $17/hrSchedule: Full-time (8-hour shift); Monday – FridayLocation: 3075 E Imperial Hwy, Suite 200 Brea, CA 92821Anticipated start date: 7/14/2025Paid Training: 4 weeksBackground check: As a condition of employment, a pre-employment background check will be conductedWhat We Offer:Steady work schedule (hybrid flexibility after 6-month probationary period)Full comprehensive Paid Training Program (3+ weeks)Medical, Dental, and Vision insuranceHSA and FSA available401(K) plans with company matchPTO and Paid holidaysEmployer paid life insurance and long-term disabilityInternal company growthWhat We Do:Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation's leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.#LI-Onsite