Service Manager III, Multi-Site

Service Manager, MultisitePrime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.The Bridge and Reserve at Walnut Creek has 251 units and is located in Walnut Creek, CAMonday through Friday 9:00 am to 6:00 pm$39.98 per hour + eligible for 20% annual discretionary bonusThe Service Manager, Multisite is principally responsible for leading a vital operational function —the maintenance function at more than one community. The maintenance function at more than one community is comprised of, but not limited to, curb appeal, overall community cleanliness, make readies, service requests, and ongoing and preventative maintenance of building and mechanical components necessary to provide our residents with essential services and enjoyment of our communities. As a Service Manager, Multisite, you are a critical lifeline for the services that we provide to our residents daily. You are integral in keeping all the "working parts" of a community functioning to ensure there are no disruptions to the day-to-day operations of our communities, and the lives of our customers and their enjoyment of the communities and their homes. You are a community ambassador who perfectly exemplifies our company values in how you treat our residents, prospects, team members, and third-party vendors. A Service Manager, Multisite's skill and leadership toolkit requires a broad range of aptitudes to strategically and effectively lead a diverse team that is a critical extension of the Service Manager, Multisite, the rest of the community management team, and the values of the organization.Who You Are:High aptitude and sound technical proficiency with various building mechanical components including fire and life safety as it relates to residential property maintenance.A leader with a hands-on and advisory disposition.Someone who has an exceptionally high bar set when it comes to standards of excellence and quality.A true driver of maintenance standards, with an intense desire to always coach and mentor team members.A diligent, determined, and punctual professional looking to grow your career at a best-in-class organization.A passionate team player who sees customer service as essential to building relationships and supporting a business.A professional who can work independently and collaboratively in ambiguous or fast changing situations and environments.A self-starter requiring little direction and one who takes initiative to accomplish routine, day to day tasks as well as any larger projects—seeing to it that all are completed timely and with quality workmanship.Have an unrelenting desire to solve problems.Possess an intense pride of ownership in your work, never cutting corners or compromising.Self-driven and not needing a lot of supervision or direction to organize and get the right team members involved to shepherd day to day tasks towards successful completion.Able to logically process risk associated with decisions within the maintenance function to help limit incidents of loss when possible.You are proficient in responding courteously to questions and requests and stay calm when addressing and resolving customer problems.Knowledgeable of painting standards and best practices.A strong attention to aesthetic details and cleanliness.Role Responsibilities:Personnel ManagementLeads and oversees all duties and performance of service team.Conduct daily meetings relative to the priorities for each service team member for each workday.Provide ongoing feedback to service team members through coaching and mentoring, and willing and able to hold each team member accountable for individual and collective performance standards.Identifies areas for improvement and offers suggestions to improve efficiency and productivity.Partners with Community Director (CD) to regularly communicate personnel performance, schedules, and day-to-day operations.Oversees and performs the management and completion of all service requests.Performs the scheduling and completion of the "make-ready" process to prepare vacant apartments for eventual occupancy per company standard on timeliness of completion.Responsible for organizing and helping to lead regularly occurring stand-up training sessions with our Maintenance Training Manager.General ResponsibilitiesAssists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to Community Director and/or corporate leadership.Inspects vacated apartments, assess move-out charges and complete make-ready checklist. Inform Community Director of needed services and repairs.Routinely perform duties to restore apartments to "market ready" status.Re-inspect vacant apartments after make-ready operations have been completed to determine quality of work performed.Oversees and ensures that physical appearance of grounds, common areas, and amenities are kept neat, clean, and aesthetically appealing.Maintains accurate records regarding preventative maintenance, service requests, purchases, make-ready status, and pending projects.Maintain vigilance over physical property condition and correct or report unsafe situations (i.e., broken gates leading to pools, loose or broken steps, loose or broken handrails, open holes in building exteriors, severe cracking in walkways and in parking lots, unusual discoloration at building exteriors and/or interiors, broken/burned out exterior lights).Oversees and addresses emergency situations (floods/fire/back-ups) in a timely and cost-efficient manner. Coordinates as required per company policies with Legal and Risk Management, Construction and Asset Management teams, and third party vendors when necessary to resolve emergency situations.Diagnose and perform minor and routine maintenance repairs involving the following but not limited to: Appliances, building exteriors, doors and locks, electrical and lighting, flooring, grounds and landscaping (including minor irrigation), heating and cooling (where allowed by law with adherence to certification requirements), inspection and make-ready, plumbing and bath, pool (where allowed by law) and recreational, safety equipment, and preventative maintenance.Inspects work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope, and specifications as required.Provides oversight and guidance to painting associates/crew.Ensures painting crew is working safely, following guidelines, utilizing proper protective equipment, and complying with OSHA regulations. Reports all unsafe acts and/or equipment to Regional Service Manager.Completes final punch list in accordance with company policy, obtains required approval, and reports on proper completion of job.Inventory and Budget ManagementEnsures that tools for new hires are ordered in a timely manner and on site prior to or on the day of a new hires start date.Uses good judgement and Prime Residential's standards to determine when and whether to repair or replace parts.Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.Schedule and assist with performing routine preventative maintenance on all appropriate equipment on a regular basis.Maintains excellent condition of tools, maintenance shop, golf carts, and other inventory.Report all major repairs to the Community Director and Regional Service Manager prior to any expenditure of funds.Generate, send, and adjust all purchase orders and requisitions for materials, supplies, and equipment within approved budget.Assess availability of existing materials and provide availability estimates while taking into consideration delivery schedule and other known variables.Work with vendors, contractors, and suppliers in resolving any issues.Produce and provide monthly accrual and reclassification reports to our Accounting Department.Load and unload maintenance supplies and materials onto warehouse shelves.Locate and deliver maintenance supplies and materials to service and Prime staff.Move items to storage for all Prime office.Work on the assembly of furniture, appliances, and cabinetry.Support in the setup and breakdown of property-related events.Assist with monthly fire and safety inspections.Assist the office staff in providing invoices for move-out charges.Customer Service and InspectionsRegularly walk apartment homes to ensure units are in acceptable and above standard condition prior to, during, and after occupancy when an apartment home has been made ready for re-occupancy.