Intake Coordinator

Job Description Job Description Capstone Home Health is seeking a detail-oriented and organized Intake Coordinator to manage incoming referrals and coordinate the admission process for home health services. This role is essential in ensuring timely, accurate intake processing while delivering excellent communication with referral sources, patients, and internal staff.
Key Responsibilities
Receive and process new patient referrals from hospitals, physicians, and community partners
Verify patient information, insurance eligibility, and service needs
Coordinate start of care (SOC) visits within required timeframes
Communicate with referral sources regarding acceptance, delays, or additional needs
Ensure all required documentation is obtained prior to admission
Enter and maintain accurate patient information in EMR systems
Collaborate with clinical staff to ensure appropriate service planning
Track and follow up on pending referrals and incomplete documentation
Maintain compliance with Medicare, Medicaid, and agency policies
Provide exceptional customer service to patients and referral partners
Qualifications
Experience in home health intake, medical office intake, or healthcare coordination preferred
Knowledge of Medicare/Medicaid guidelines and home health eligibility requirements
Strong organizational and multitasking skills
Excellent communication and phone etiquette
Proficiency with EMR systems
Ability to work in a fast-paced environment and meet deadlines
High attention to detail and problem-solving skills
Preferred Qualifications
Prior experience in home health or hospice intake
Familiarity with insurance verification and authorization processes
Bilingual (English/Spanish) is a plus
Work Environment
Fast-paced healthcare setting
Frequent communication via phone, email, and EMR systems
Team-oriented environment with clinical and administrative collaboration

Company Description Capstone Home Health is a Florida-based home health agency dedicated to delivering high-quality, compassionate care that enables individuals to remain safe, independent, and comfortable in their homes. We proudly serve clients and families across Northeast Florida with a patient-centered approach grounded in professionalism, integrity, and clinical excellence.

Our services include, personal care, homemaker services, respite care, CNA/HHA support, and skilled nursing and therapy services, tailored to meet the unique needs of each client. Capstone Home Health partners closely with clients, families, caregivers, physicians, and community providers to ensure continuity of care and positive outcomes. Company Description Capstone Home Health is a Florida-based home health agency dedicated to delivering high-quality, compassionate care that enables individuals to remain safe, independent, and comfortable in their homes. We proudly serve clients and families across Northeast Florida with a patient-centered approach grounded in professionalism, integrity, and clinical excellence.\r\n\r\nOur services include, personal care, homemaker services, respite care, CNA/HHA support, and skilled nursing and therapy services, tailored to meet the unique needs of each client. Capstone Home Health partners closely with clients, families, caregivers, physicians, and community providers to ensure continuity of care and positive outcomes.