Community Relations Specialist

Overview Marketing/Communications/Business Development role based in Troy, MI. ID: 140-397. Full-Time/Regular. Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 70 years. MSGCU is the sixth largest Credit Union in Michigan with 24 branch offices in southeast Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. MSGCU aims to be a caring organization with an equitable and inclusive culture and has been named a Top Workplace by The Detroit Free Press thirteen years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team. Responsibilities Represents MSGCU in the community and at member events and business development activities. Coordinates and implements programs and initiatives designed to increase membership, services per member, and loan activity to help MSGCU achieve its strategic targets. Supports MSGCU's financial education outreach efforts and delivery of financial literacy programs to meet the needs of current and prospective members in the community. Building Key Relationships: Builds and strengthens relationships with Select Employee Groups (SEGs), key influencers, and community leaders to increase awareness and familiarity with MSGCU and promote MSGCU products and services to support membership growth. Engages with schools, businesses, community organizations, and assigned territory chambers to promote the availability of financial literacy and generate goodwill. Strengthens Community Presence: Establishes MSGCU presence in new communities while maintaining presence in existing markets. Communicates the benefits of MSGCU’s products and services and analyzes community engagement opportunities to provide recommendations for impactful involvement. Coordinating Business Development Events: Plans and executes business development activities within the community. Assists in scoping, implementing, and managing various Community Relations initiatives including sponsorships, Give Back Program, Welcome Back to School Events, branch ribbon cuttings and grand openings. Allocates resources, defines and measures objectives, tracks progress to ensure deliverables are completed on time and within budget. Reviews financial records, analyzes outcomes, and identifies improvements for future initiatives. Facilitating Education and Outreach: Identifies opportunities to engage with SEGs, key influencers, and community partners within the brand footprint to coordinate schedules and facilitate financial education in classrooms, workplaces, and community settings. Develops curriculum and prepares instructional handouts for distribution at adult and high school presentations. Maintains financial literacy and knowledge of credit union products by engaging in professional development. Core Competencies Member Focus: Uses effective listening skills to gain insight and understanding into the needs of others in order to build relationships and deliver member-focused community programs. BALANCES STAKEHOLDERS: Understands stakeholder requirements, expectations, and needs; builds partnerships and works cooperatively with others to achieve shared objectives. Action Oriented: Uses strong project management and organizational skills to take on new opportunities and tough challenges with a sense of urgency and enthusiasm. Possesses excellent critical thinking, time, and territory management skills. Resourcefulness: Applies knowledge of MSGCU’s processes and culture to efficiently secure and deploy resources to meet organizational goals. Orchestrates multiple activities simultaneously, breaking down objectives into tasks with milestones and schedules. Serves as subject matter expert on financial education topics. Interpersonal Savvy: Relates comfortably, builds, and maintains relationships with people across levels, functions, and culture. Builds strong networks inside and outside MSGCU. Communicates Effectively: Develops and delivers communications tailored to diverse audiences, engages audiences in meaningful ways, and effectively articulates ideas and opportunities that create sustainable value. Ability to speak effectively in public to large groups and lead financial literacy sessions. Instills Trust: Demonstrates honesty, integrity, authenticity, and alignment with organizational values. Addresses difficult issues with courage. Self-Development: Seeks new ways to grow and learn through formal and informal development, experimentation, and applying lessons learned. Education And Experience Requirements Bachelor’s degree in Marketing, Communications, Business Administration, Education or related field required. 2 years of sales, field marketing, teaching, or community relations experience, preferably within the financial industry or a closely related field required. 1 year of project management experience preferred. Working Conditions Office and branch location environment with typical considerations for noise, temperature, and surroundings. Required to travel throughout MSGCU’s service area most of the time. Team member to provide own transportation with eligibility for on-the-job mileage reimbursement. Potential exposure to hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk. Primarily sitting with occasional walking or standing; may lift and/or move up to 30 pounds. Normal working hours align with MSGCU’s standard branch and administrative office hours; periodic weekends and before/after-hours work required. Compensation And Benefits Annual salary begins at $62,500 Medical, dental and vision on your first day; choice of HSA-eligible medical plan with no monthly premium for you and your family 3% employer contribution and 100% match for the next 7% contributed to 401(k) if age 21 or older 12 paid holidays and up to 120 hours of PTO in the first year (pro-rated) Comprehensive total rewards package information available on request #J-18808-Ljbffr