Head of Operations

Want to be a part of one of the fastest-growing companies in beverage? Little Saints makes

non-alcoholic beverages that use mushrooms instead of alcohol as fuel. Our sugar free,

aromatic, cocktail-inspired flavors have quickly become cult favorites among the 35+ crowd that

prioritizes premium experiences. Led by renegade founder Megan Klein, Little Saints leads with

equal parts purpose and play, and is changing the landscape of how a successful brand looks

and acts.

Please make an application promptly if you are a good match for this role due to high levels of interest.

The Opportunity

We are seeking a Head of Operations to run the end-to-end supply chain: production

purchasing, demand forecasting, inventory management across all locations, and fulfillment for

both retail and wholesale. Reporting directly to the CEO, you will own end-to-end execution of the supply chain: purchase orders for ingredients and packaging, production POs with co-manufacturers built against a CEO-aligned forecast, inventory levels across 3PLs and Amazon, freight coordination across the network, and day-to-day 3PL communication and fulfillment.

Your Responsibilities

Production Purchasing

Own purchasing for all production inputs. Ingredients, flavor

and extract components, cans, bottles, labels, cartons, trays, can holders, boxes,

inserts, and all other packaging. Place POs, track lead times and inbound freight, and

keep production runs from being held up by a missing component.

Co-Manufacturer Management

Work with co-manufacturers to build production

purchase orders against inventory position and forecast. Manage run scheduling,

ingredient staging, MOQs and order increments, yield and buffer assumptions, and post-

run reconciliation, with production volumes confirmed alongside the CEO.

Forecasting

Build and maintain the demand forecast across channels and SKUs, and

translate it into the inventory, ingredient, and packaging quantities needed to support it.

Forecasting is a collaborative exercise with the CEO and the commercial team. You will

own the model, the inputs, and the recommendation, and you must be able to walk

anyone through how you got to a number.

Inventory Management

Manage inventory levels at all locations including; every 3PL,

Amazon, and co-manufacturer/warehouse. Transfers between 3PLs, allocation between

DTC and wholesale, weeks-on-hand tracking, FIFO/LIFO rules, and management of

expiration and best-by dates

Freight & Logistics

Handle freight logistics across the network. Including inbound from

ingredient and packaging suppliers to co-manufacturers, outbound from co-mans to

3PLs, transfers between 3PLs, and outbound freight on wholesale and distributor orders.

Book and coordinate LTL, FTL, and parcel freight with carriers and brokers, schedule

pickups and delivery appointments, manage prepaid vs. collect terms, build and confirm

pallet configurations, track shipments and chase exceptions, and manage claims for

damaged or short freight.

Freight Cost Management

Quote and compare carrier rates, run freight and FOB

analysis across warehouse locations, and make routing decisions that protect margin

without missing delivery windows.

Retail & Wholesale Fulfillment

Run fulfillment end to end. Manage the wholesale PO

pipeline from receipt through routing and invoicing, and hold to distributor and retailer

delivery requirements including MABD windows and on-time-in-full performance.

Retail & Distributor Operations

Support and manage the operational side of retail and

distributor relationships, new item setup, vendor portals and EDI, product spec with QA

documentation, UPC/GS1 and barcode compliance, shelf-life and best-by requirements,

labeling and routing guides, and chargeback prevention.

3PL Management

Serve as the day-to-day point of contact for all 3PLs. Manage ASNs

and receiving, unfulfilled and errored orders, SKU and BOM setup, rate and invoice

review, and SLA accountability.

Systems & Reporting

Maintain the operational source of truth for inventory, POs,

packaging specs, and SKU/BOM data. Build and maintain the reporting the business

runs on; inventory position, weeks on hand, sell-through, and production status.

Strategic Projects

Contribute to and lead the initiatives that move the supply chain

forward including new product and SKU launches, formula and packaging changes,

shelf-life and QA workstreams, backup and alternate supplier qualification, EDI go-lives,

warehouse and 3PL network changes, and inventory system implementation. Keep

projects moving on schedule and pivot when the situation changes.

Process Optimization

Analyze current workflows to find friction points and implement

efficient, scalable solutions. Much of this function runs on spreadsheets and inherited

process today. Able to take a process that is manual, fragile, or living in one person's

head, turn it into a documented system.

What You Bring

Operational Expertise

7+ years in operations, supply chain, or production planning,

with a record of running these processes in a high-growth environment producing through co-

manufacturers. Food production experience is required; beverage industry experience is

strongly preferred.

Purchasing Experience

Buys ingredients and packaging against a production

schedule, manages supplier lead times, and holds suppliers to dates.

Forecasting Capability

Builds a demand forecast and converts it into raw material,

packaging, and finished-goods requirements.

Analytical Proficiency

Strong data analysis and visualization skills, backed by the

reporting that decisions actually get made from — inventory position and weeks on hand, sell-

through by SKU and channel, production and inbound status, and freight cost per case. Works

from sales, inventory, and channel data, not intuition.

Project Management

Owns and drives projects from concept through execution

without requiring constant oversight.

Retail & Distributor Experience

Has served distributor and retail accounts directly,

including new item setup and vendor compliance. Prior KeHE experience is strongly preferred;

familiarity with other natural and grocery distributors, EDI/SPS, and retailer routing compliance

is a plus.

Systems Competency

Shopify experience is a plus, alongside inventory or ERP

tooling and 3PL warehouse management systems. Able to navigate complex systems and data

quickly and pick up new ones fast.

Freight & Logistics Experience

Hands-on with LTL and FTL freight — booking and

managing carriers and brokers, scheduling pickups and deliveries, prepaid vs. collect terms,

pallet building, BOLs and rate quotes, and freight claims. Has moved real pallets, not just

approved invoices.

3PL Communication

Manages 3PL relationships directly and daily — running them,

not just escalating to them.

Working Style

Proactive, detail-obsessed, and self-directed on execution while

collaborative on decisions — chases loose ends without being asked, brings options and a

recommendation rather than open questions, communicates clearly across suppliers, co-mans,

warehouses, and internal stakeholders, and stays organized when several production runs and

PO cycles are live at once.

Work Authorization

Must have current work authorization in the United States.

Role Details

• Location: Remote - East Coast or Midwest preferred

• Travel: Occasional travel to production runs and 3PL locations as needed

• Hours: Full-time, with flexibility during production runs and peak season

Compensation and Benefits

• Pay: Flexible based on skills, experience, and qualifications

• Bonus: Eligible

• PTO: 3 weeks + holidays

• Benefits: Insurance support

About our Values

Little Saints is a values-based company committed to serving our community with integrity and

an open mind. We strongly encourage under-represented minorities to apply, and we welcome

everyone to our team. It has been and will continue to be a fundamental policy of Little Saints

not to discriminate on the basis of race, color, creed, religion, gender, gender identity,

pregnancy, marital status, partnership status, domestic violence victim status, sexual

orientation, age, national origin, alienage or citizenship status, veteran or military status,

disability, medical condition, genetic information, caregiver status, unemployment status or any

other characteristic prohibited by federal, state and/or local laws. xhyhwjd This policy applies to all

aspects of employment, including hiring, promotion, demotion, compensation, training, working

• conditions, transfer, job assignment, benefits, layoff, and termination.