Bilingual Customer Service Representative

Job Description

Job Description

We are looking for a bilingual *Spanish* Customer Service Representative to join a growing team in Charlotte, North Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, coordinating orders, and working across departments in a fast-paced distribution environment. In this role, you will help customers identify the right replacement parts, manage order activity from quote through shipment, and provide dependable service in both English and Spanish.

Responsibilities:

• Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items.

• Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems.

• Enter and maintain order information, ensuring customer records, product details, and transaction data remain complete and up to date.

• Partner with warehouse, logistics, accounting, technical service, and sales teams to support timely fulfillment, invoicing, and delivery coordination.

• Monitor open orders from receipt through shipment, proactively communicate status updates, and respond to customer questions regarding timelines.

• Prepare and manage shipping paperwork and related documentation to support accurate outbound and inbound order processing.

• Resolve service issues, returns, and complaints with a thoughtful, customer-focused approach that leads to practical solutions.

• Contribute to after-sales process improvements and provide additional operational support as team priorities shift.

• Fluency in both Spanish and English is required for daily customer and internal communication.
• Prior experience in customer service, order entry, administrative support, or after-sales operations is required.
• Ability to interpret technical drawings and use part numbers, serial numbers, or reference images to identify products is strongly preferred.
• Comfortable using Microsoft Office applications, including Excel, and able to learn or work within ERP platforms such as SAP.
• Strong organizational skills with the ability to manage multiple priorities accurately in a fast-moving environment.
• Effective communication skills and a detail-oriented, team-oriented approach to working with customers and internal departments.
• Background in logistics, manufacturing, industrial distribution, or a related setting is preferred.
• Commercial, technical, or vocational training, or an equivalent combination of education and experience, is preferred.