Customer Support Specialist (AP1) - SE Region

Customer Support Specialist (AP1) – SE Region (260003LM) Organization: Opportunities for Ohioans with Disabilities (OOD) Work Location: Athens, OH 45701; additional location in Columbus, OH 43235. About the Agency Opportunities for Ohioans with Disabilities empowers Ohioans with disabilities through employment, disability determinations, and independence. The agency works with partners in businesses, education, and non‑profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. Position Overview You will support Vocational Rehabilitation professionals by providing front‑desk support, handling inquiries, maintaining office calendars, processing mail, creating packets, and supporting programmatic tasks. Key Responsibilities Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public, maintain sign‑in/out sheets, and greet guests. Process, receive, scan, and upload incoming mail; print and process outgoing mail. Support staff by drafting correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology. Complete data entry and schedule intake meetings for people with disabilities applying for OOD services. Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, supporting OOD hiring events, running reports. What We’re Looking For Excellent customer service skills. Time‑efficient, organized, quality‑driven. Ability to multi‑task. Strong communication skills. Team player. Effective use of office technology and tools. Minimum Qualifications • 1 year training or experience in secretarial science or business office applications; or equivalent education and/or experience. Technical & Professional Skills Administrative Support/Services Clerical & Data Entry Computer Literacy Customer Service Professional Scheduling Customer Focus Listening Attention to Detail Teamwork Verbal Communication Pay Starting hourly rate: $22.59. Pay increases annually with cost‑of‑living increases and additional longevity supplements after 5 years. Benefits Full‑time employees are eligible for medical coverage, dental and vision, paid time off (vacation, personal, sick, 11 paid holidays), childbirth/adoption/foster care leave, education and development opportunities, and public retirement systems. Benefits eligibility depends on position and tenure. Location Requirements The position is office‑based five days a week. Employees must reside within a reasonable response time to Athens, OH or Columbus, OH. Daytime travel within Ohio may be required; candidates should have own transportation or a valid driver’s license if operating a state vehicle. Apply Applications will be reviewed only if they demonstrate how the applicant meets the minimum qualifications. Supporting documents such as transcripts for education equivalency must be uploaded. The selection process includes an online assessment and a structured interview. Criminal background check required for final selection. Background Check Required for the selected candidate; convictions do not automatically disqualify applicants but will be evaluated on a case‑by‑case basis. Drug‑Free Workplace Ohio prohibits recreational marijuana and non‑medical cannabis use. This position may be subject to additional restrictions under the State of Ohio Drug‑Free Workplace Policy (HR‑39). Equal Employment Opportunity OOD is an Equal Employment Opportunity employer committed to hiring a workforce that reflects the Ohioans served. Disclosed accommodation for disability applicants is available. #J-18808-Ljbffr State of Ohio