OIT Employee Development & Engagement Manager

Company DescriptionThe Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.Job DescriptionThe Employee Development & Workforce Engagement Manager serves as a strategic extension of the Human Resources function focused on workforce development, employee engagement, talent acquisition, learning and development, performance management, succession planning, mentorship, onboarding, and retention initiatives across OIT.This role leads the development and implementation of workforce strategies that help attract, develop, engage, and retain a high-performing, inclusive, and future-ready workforce aligned with OIT’s mission, operational priorities, and culture of innovation and collaboration.The position partners closely with leadership, HR teams, and department managers to strengthen employee experience, workforce readiness, leadership development, and long-term organizational sustainability.Essential FunctionsLead recruitment, onboarding, retention, and workforce development initiatives across OIT.Develop and manage employee training, mentorship, leadership development, and upskilling programs.Create standardized 30/60/90/120-day onboarding guidance and employee success plans.Oversee onboarding, orientation, employee engagement, and structured offboarding processes.Coordinate Learning Management System (LMS) programs, workforce development tracking, and training analytics.Develop and implement performance management tools, workforce KPIs, and succession planning frameworks.Partner with department leaders to forecast staffing needs and support workforce planning initiatives.Monitor workforce analytics, retention trends, employee feedback, and engagement data to guide decision-making and process improvements.Support DEIB, employee engagement, and organizational culture initiatives that strengthen collaboration and workforce inclusion.Implement standardized communication protocols, dashboards, and tracking tools to improve operational coordination and accountability.Strategic Initiatives SupportedWorkforce planning and talent managementRecruitment and onboarding enhancementEmployee engagement and culture developmentLeadership development and mentoring programsUpskilling and workforce readiness initiativesPerformance management and succession planningBaseline technical training programsOIT Directors Bootcamp and leadership pipeline developmentKey Performance Indicators (KPIs)Recruitment & RetentionAverage time-to-fillEmployee retention and turnover ratesEmployee engagement and satisfaction metricsOnboarding & OrientationCompletion rates for 30/60/90/120-day onboarding objectivesNew hire satisfaction and onboarding effectiveness scoresTraining & DevelopmentTraining participation and completion ratesSkill improvement and workforce readiness metricsLMS utilization and development analyticsPerformance Management & Succession PlanningEvaluation completion and goal alignment metricsLeadership pipeline and succession readiness indicatorsHR Operations & Employee RelationsService satisfaction ratingsSLA adherence and workflow efficiencyEmployee relations resolution timelinesQualificationsPreferred Qualifications Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Public Administration, or related field required.5+ years of experience in workforce development, talent management, employee engagement, organizational development, or HR operations.Experience managing onboarding, training, performance management, workforce analytics, and employee development programs preferred.Strong communication, collaboration, leadership, and organizational skills.Additional InformationSalary Range: $110,000 - $120,000Salary Range cannot exceed $120,000All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities We offer Comprehensive health coverage for employees and their eligible dependents Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available*The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at View phone number on click.appcast.io or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: Full-timeFunction: Information TechnologyExperience level: DirectorIndustry: Government Administration