Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Remote SaaS Support Specialist Troubleshooting & Ownership

Valsoft Services

New York, NY
  • Remote job

DemandBridge, part of Fluent Software Group, is seeking a Software Support Specialist to be the primary contact for customers and help them maximize the value of our software. You'll own inquiries from first response to resolution, collaborating with Product, Engineering, and other teams on complex cases, while supporting orders, accounts, and digital assets. This remote role offers exposure to multiple product lines and the opportunity to shape customer success across a growing SaaS platform. #J-18808-Ljbffr Valsoft Services

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Remote SaaS Support Specialist Troubleshooting & Ownership in New York, NY vacancy
  • $60k - $75k

     ...to apply for the Healthcare SaaS Support Specialist role at Nestmed This range...  ..., chat, tickets, phone) Troubleshoot user-reported issues, elevate...  ...Early-stage team with huge ownership opportunities Fast-growing...  ...NRC the user experience Remote opportunity, collaborative... 
    Remote work
    Full time

    Nestmed

    New York, NY
    4 days ago
  •  ...Overview We’re seeking a Customer Support Specialist to own frontline (L1)...  ...environment. It’s a high-ownership position with close collaboration...  ...Zoom as needed). Troubleshoot and resolve issues: Guide customers...  .... Experience supporting a SaaS product, onboarding/... 
    Suggested
    Full time
    Internship
    Immediate start
    Flexible hours

    Medsender

    New York, NY
    4 days ago
  • foreUP is seeking a Customer Support Specialist I to handle incoming calls and provide initial troubleshooting for our SaaS products, enabling first touch resolution wherever possible. You will triage requests by gathering information, documenting issues in the ticket... 
    Remote job

    ForeUP Golf

    New York, NY
    3 days ago
  • Interra Health is seeking a Technical Support Specialist, Level 2, to troubleshoot complex issues across internet-based applications, APIs, and database...  ...systems, ensuring timely resolution and technical ownership through to completion. You will collaborate with Support... 
    Remote job

    Interra Health

    Boston, MA
    3 days ago
  • PrecisionCare offers a remote position for a Custom Technical Support Specialist. You will be the first line of help for healthcare providers using our EHR SaaS, troubleshooting issues, answering data questions, and helping users maximize the value of the software. You... 
    Remote job

    Exa Capital Inc.

    Plano, TX
    2 days ago
  • Arcoro is seeking a Software Support Specialist to deliver front-line technical support for our HRIS SaaS platform. You’ll troubleshoot issues, guide customers to resolutions, and document...  ...and Wednesdays, with additional remote opportunities available. You’ll engage... 
    Remote job
    Work at office

    Arcoro

    Phoenix, AZ
    11 hours ago
  • $55k - $60k

    Technical Support Associate III (Chicago-based) Chicago...  ...includes enterprise SaaS, SEO, APIs, AI, or...  ...reserved to focus on remote work. Explore building...  ...customers. A strong senseof ownership and accountability...  ...experiences. Investigate, troubleshoot, and resolve customer-... 
    Remote work
    Casual work
    Work at office
    Local area
    Work from home
    Monday to Friday
    Flexible hours

    seoClarity

    Chicago, IL
    5 days ago
  •  ...to bring on a Billing Tech Support Specialist who will serve as a Prompt...  ...and with superior ability to troubleshoot/test use cases and issues in...  ...Prior startup and/or B2B SaaS technology organization experience...  ...~ Competitive salaries ~ Remote/hybrid environment ~... 
    Remote work
    Full time
    Flexible hours

    Prompt EMR

    Remote
    a month ago
  • $30 - $35 per hour

     ...Summary The Helpdesk Support Specialist requires minimal supervision...  ...250 internal and remote users in a hybrid...  ...archiving Support and troubleshoot VPN connectivity Address...  ...end user support for SaaS environments, such as...  ...and taking ownership of job responsibilities... 
    Remote work
    Work from home
    Flexible hours
    Night shift
    Weekend work

    Munchkin

    Los Angeles, CA
    1 day ago
  •  ...Support Specialist I As a Support Specialist I, you'll be a key member...  ...customer inquiries independently, troubleshoot moderately complex product...  ...is ideal for someone with SaaS support experience who...  ...-first mindset with strong ownership and accountability Preferred... 
    Remote work
    Flexible hours

    MoeGo

    United States
    3 days ago
  •  ...what we are building, clear ownership of meaningful work, and leadership...  ...fix. - Triage and resolve support issues, escalating with...  ...What you need: - Strong troubleshooting instincts and the...  ...product. - Familiarity with SaaS platforms, APIs, or cloud-native... 
    Remote work
    Immediate start

    EWINGS ASSOCIATES, INC.

    United States
    2 days ago
  •  ...The End User Support Specialist is responsible for managing...  ...operational proficiency and troubleshooting ability of standard...  ...client endpoints and SaaS integrations....  ...backups, and security Take ownership of critical service...  ...Knowledge and experience on Remote Management tools:... 
    Remote work
    Work experience placement
    Work at office
    Night shift
    Weekend work

    Hanwha Power

    Florida, NY
    5 days ago
  • $47k - $58k

    PracticeTek is seeking a dedicated Customer Support Specialist to provide exceptional support for ChiroTouch solutions. This role involves...  ...healthcare sector. We're looking for someone with strong troubleshooting skills, effective communication abilities, and a passion... 
    Remote job

    PracticeTek

    New York, NY
    11 hours ago
  • A leading technology company in the United States is seeking a Technical Support Consultant to assist clients with software issues and system optimization. Responsibilities include troubleshooting software challenges, delivering excellent customer service, and providing... 
    Remote job

    Orange Logic

    New York, NY
    4 days ago
  • Sendoso is seeking a Customer Support Specialist to be the first point of contact for customers,...  ...maximize value from Sendoso’s features. A SaaS support background and strong...  ...essential, with a fixed US-friendly shift and remote-first culture. #J-18808-Ljbffr Sendoso
    Remote job
    Shift work

    Sendoso

    New York, NY
    11 hours ago
  •  ...Solutions, Inc. is seeking a Customer Support Specialist to be the first line of contact for customers...  ...health EHR software. This 100% remote role focuses on resolving technical issues...  ...and process discipline. You will troubleshoot, triage, and document issues, collaborating... 
    Remote job

    Valant Medical Solutions, Inc.

    Brooklyn, NY
    11 hours ago
  • A leading IT staffing firm is seeking four Technical Support Specialists for a 3-month project with potential for longer-term placement....  ...The ideal candidate excels in customer service, has strong troubleshooting skills, and is familiar with Google Suite. Join us to be... 
    Remote job

    Akraya

    Westminster, CO
    4 days ago
  • Propelus is a remote-first employer delivering workforce compliance solutions for healthcare. We seek a Customer Support Specialist to handle high-volume support for the CE Broker platform,...  ...the US. You will work in a fast-paced SaaS environment, using Zendesk,... 
    Remote job

    Propelus-1

    New York, NY
    2 days ago
  • $104k - $112k

     ...complexity. Addepar supports clients worldwide...  ...IT Support Specialist to join our IT Team...  ...manage, and optimize SaaS and cloud-based...  ...and technical ownership.You’re proficient...  ...administering and troubleshooting SaaS platforms including...  ..., conducting remote “interviews,” and... 
    Remote work
    H1b
    Work at office
    Worldwide
    Visa sponsorship
    Work visa

    Addepar

    New York, NY
    2 days ago
  • $75k

     ...Fyxer Support Role This might just be the best support...  ...Diagnose and troubleshoot complex technical issues...  ...team despite working remotely - communicating proactively...  ...support, within a B2B SaaS environment ~ Strong...  ..., give them total ownership, and get out of their... 
    Remote work
    Live in

    Fyxer AI

    United States
    1 day ago
  •  ...Inc. in Wisconsin is seeking a Systems Support Specialist II to provide technical support for...  ...peripherals and related applications. You will troubleshoot hardware and software, liaise with IT,...  ...SME assistance. The role may involve remote site work where access to higher tier... 
    Remote work

    Generac Power Systems Inc

    Sussex, WI
    3 days ago
  • Rippling is seeking a Customer Support specialist to join our fast-paced SaaS team. You will become a product expert for scheduling and time attendance, helping customers across time zones and collaborating with a distributed team. The role requires a Bachelor’s degree... 
    Remote job

    Rippling

    San Francisco, CA
    4 days ago
  • Innovative Control Systems is seeking a dedicated Technical Support Specialist to provide first-level support for ICS products. You will troubleshoot issues via telephone, remote desktop tools, and other supported resources, following ITIL standards. You will also train... 
    Remote work

    Innovative Control Systems

    False Pass, AK
    5 days ago
  •  ...Product Support Specialist Zuddl is the unified events platform...  ...teams complete ownership of their brand, their...  ...across channels. You'll troubleshoot issues, guide users...  ...~1–3 years in a SaaS support, helpdesk, or...  ...Work Here ~100% remote-first and global team... 
    Remote work
    Flexible hours

    Zuddl

    United States
    2 days ago
  • $24 - $30 per hour

     ...Email Support Specialist (Remote) Brex is a leading financial technology company...  ...manner. Identify, troubleshoot, and resolve customer issues...  ...internal teams while maintaining ownership of the customer query...  ...services, FinTech, or SaaS industry is highly desirable... 
    Remote job
    Hourly pay
    Permanent employment
    Full time
    Contract work

    Burjline Builders

    New Haven, CT
    6 days ago
  •  ...we’re looking for a Support Specialist to deliver exceptional...  ...solutions, and next steps Troubleshoot customer-reported...  ...role, ideally in a SaaS or tech startup environment...  ..., with a mindset of ownership and follow-through...  ...benefits, and a remote-first culture Opportunity... 
    Remote work

    Givzey, Inc.

    New York, NY
    4 days ago
  • $85k - $110k

     ...experienced Product Support Specialist with a great eye for...  ...Specialist, you will take ownership of complex technical...  ...position is 100% remote, based in the Pacific...  ...email, and web form) Troubleshoot incoming issues, providing...  ...Success in a SaaS environment, with a proven... 
    Remote work
    Local area
    Worldwide
    Relocation package
    Flexible hours

    Datarails

    Brooklyn, NY
    1 day ago
  • $60k - $70k

     ...estate investing. Product Support Specialist - Remote US or Canada As the...  ...services. A willingness to troubleshoot ambiguous issues, an ability...  ...will be expected to take ownership of your work and have...  ...customer support experience in a SaaS environment Excel at... 
    Remote work

    InvestNext

    Detroit, MI
    3 days ago
  • $85k - $119k

     ...teams securely adopt the SaaS and AI tools they need...  ...experience by supporting the workplace systems...  ...partnering closely with our remote IT Support team to bring...  ..., and asynchronous troubleshooting for employees across the...  ...teams, known for your ownership, adaptability, and... 
    Remote work
    Currently hiring
    Work at office
    Local area
    Immediate start
    Work from home
    Shift work

    1Password

    Austin, TX
    11 hours ago
  • $80k - $95k

     ...and motivated Senior Support Specialist. Reporting into the...  ...position is fully remote, with occasional visits...  ...Support Desk staff on troubleshooting techniques,...  ...Experience supporting SaaS applications and enterprise...  ...bias toward action, ownership, and proactive follow... 
    Remote work
    Full time
    Work experience placement
    Work at office

    Kingstone Insurance Company

    Kingston, NY
    13 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote SaaS Support Specialist Troubleshooting & Ownership. Be the first to apply!