Patient Access Representative - Dental and Primary Care

Job Description

Job Description

Who We Are:

Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain’s Detroit Business honoring her exceptional contributions to the health and well-being of our community.

Our Mission:

To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect.

Our Core Values: CCH is guided by a set of values in fulfilling our mission.

Some of our values include:

• An environment that supports health and recovery.
• Person centered principles in the delivery of care.
• An environment characterized by cultural sensitivity, integrity, teamwork and trust.
• A commitment to service excellence and continuous quality improvement.
• Persons served take both an active part in their treatment and the organization.
• An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door.”

Job Summary:

Central City Health is committed to enabling every member in our community to thrive by building a collaborative multidisciplinary healthcare team. Working under the direct supervision of Leadership, the Patient Access Representative will conduct operations with maximum efficiency and professionalism to promote the mission and philosophy of providing quality, integrated care to the underserved. The Patient Access Representative will perform a variety of clerical tasks and communicate with members, scheduling appointments, processing documents, and a strong commitment to customer service, and data entry is a substantial and essential part of the job. Patient Access Representatives are required to work within the policies and general office guidelines established by CCH and should have knowledge of offered programs and services.

Responsibilities:

• Ensures all actions represent the organization in a highly professional manner.
• Maintains a commitment to the achievement of quality health care services.
• Greets members/clients & visitors with a smile.
• Schedules members/clients’ appointments appropriately per protocol.
• Verifies insurance coverage, provider/staff member designation.
• Upon member arrival, confirms members/clients’ identity.
• Ensures that members/clients complete the necessary forms and documentation.
• Collects copayments or other fees as indicated.
• Ensures that appropriate fee assistance applications are completed.
• Creates a member/client visit for all encounters.

Education & Experience:

• High School Diploma or GED equivalent required.
• Two (2) years of recent clerical office experience required.
• Demonstrated proficiency with Microsoft Office, databases, and EHR systems.
• Knowledge of the techniques of receiving calls and making appointments.
• Knowledge of office practices, procedures, and equipment.
• Ability to multitask and maintain strong attention to detail
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain composure during stressful situations.
• The ability to provide customer service to clients and their families warmly.

“This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required.”