(Non-IT) Sales - Solutions Center Rep

Join our team as an Investment & Plan Member Support Specialist, where you will serve as a trusted, consultative partner to investment professionals, plan sponsors, and members. In this dynamic role, you will handle diverse inquiries across a broad portfolio of financial products, translating complex product evolutions into actionable insights. By leveraging active listening and deep domain knowledge, you will anticipate customer needs, deliver consultative solutions, and capture crucial insights that strengthen our client relationships.

salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Training Schedule

• Training hours: 9:00 AM - 5:30 PM Eastern Time
• Arizona-based representatives will be expected to attend training according to the Eastern Time schedule (6:00 AM Arizona time).

Hybrid Expectations During Training

• Training will follow the  SuccessFlex Hybrid model.
• Employees within 35 miles of an office will report onsite  each Thursday during training .
• Employees outside the 35-mile radius will remain fully remote.

Scheduling Requirements

After training, candidates must have open availability within our operating hours:

• Monday - Friday: 8:00 AM - 11:00 PM EST
• Saturday: 9:00 AM - 6:00 PM EST

Permanent schedules will be assigned midway through training and may be adjusted periodically throughout employment.

Key Responsibilities

• Consultative Client Engagement: Field inbound calls from investment professionals, plan sponsors, and individual members, tailoring support across active and legacy product suites.

• Proactive Problem Solving: Uncover unstated client needs by looking beyond immediate questions, offering expert guidance and comprehensive answers at the point of call.

• Continuous Product Expertise: Rapidly absorb and apply daily policy updates, regulatory changes, and product enhancements across both current and retired offerings.

• Detailed Documentation & Relationship Building: Maintain detailed interaction logs to support our relationship-centric model, ensuring every customer interaction drives deeper engagement and account understanding.

The essential functions of this role include:

• working weekends

Skills

• Business solutions
• Banking Relationships (1 year of experience is preferred)
• Finance (1 year of experience is required)
• Insurance (1 year of experience is preferred)
• Follow-up
• Basic Software Skills
• Typing Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.