IT Help Desk Specialist

E-logic is seeking two experienced, high-performing IT Help Desk Specialists to join our team in supporting the Congressional Budget Office - CBO. You will serve as the advanced, front-line technical support for the deployment, maintenance, and troubleshooting of enterprise hardware, software, and endpoint management systems across Windows, macOS, and mobile platforms . Key Responsibilities: Inspect, image, configure, and register computer equipment (Windows desktops and macOS systems) for deployment following strict security baselines and inventory protocols. Install, maintain, patch, and repair employee hardware, software, and peripheral components across a hybrid environment. Register and configure enterprise mobile devices (iOS, Android) within MDM platforms and provide user training on multi-factor authentication (MFA) and secure remote connectivity. Analyze Windows Event Viewer and macOS Console logs to diagnose and resolve complex identity anomalies, network connectivity, and endpoint system failures. Administer Microsoft Entra ID / Active Directory environments, handling user account provisioning, group policy adjustments, and identity lifecycle management. Enforce Zero Trust and Defense-in-Depth principles. Perform secure drive sanitization and destruction using approved cloning and data erasure tools (e.g., BitRaser). Mentor Tier I technicians, create/validate Standard Operating Procedures (SOPs), contribute to knowledge base articles, and elevate critical issues to Tier III teams. Qualifications & Requirements Bachelor's degree in Information Technology, Computer Science, or a closely related field (or equivalent combination of education and hands-on professional experience). Must be a U.S. citizen. Proven enterprise-level administration and troubleshooting experience for both Windows and macOS operating systems. Hands-on experience with endpoint management and automation platforms such as Ivanti EPM, KACE, Microsoft Intune, or JAMF . Strong understanding of Microsoft Entra ID / Active Directory , MFA, and role-based access controls. Solid comprehension of Zero Trust security principles and cloud/hybrid environment structures (AWS-integrated identity solutions preferred). Preferred Certifications (Highly Desirable): CompTIA Security+ Microsoft Certified: Endpoint Administrator Associate Apple Certified IT Professional AWS Certified Cloud Practitioner (or higher) ITIL Foundation Important Notice: This role is part of a proposal for Congressional Budget Office - CBO. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission. #J-18808-Ljbffr